Support #13227
[SCP ID :##6431##] : AGRONetBIZ Invalid password everytime login - SATATA SDN BHD
| Status: | Work Completed-End life cycle | Start date: | September 15, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
BIB customer complaints that system frequently display invalid password every time he login into BIB eventhough he key in correct password.
Customer required to reset password 8 times this month– 2/9/2022 - 13/9/2022.
Appreciate your assistance to check further.
Company Id:
28361
CIF Number:
280653759
Company Name:
SATATA SDN BHD
Username
Full Name
Role
User Status
FTL Completed
Updated By
Updated Date
1
SATATA22
MOHAMMED IQBAL HOSSAIN
Single User
ACTIVE
Yes
MOHAMMED IQBAL HOSSAIN
13/09/2022 11:56:29
2
SATATASDNBHD
MOHAMMED IQBAL HOSSAIN
Corporate Administrator
ACTIVE
Yes
AHMAD AZRI BIN AMIR
12/09/2022 15:04:21
Unsuccessful login:
Activity ID
20220913000005407598
User Name
SATATA22
Activity Date
2022-09-13 11:57:23.747
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
User status is unlock
Activity ID
20220912000005401440
User Name
SATATA22
Activity Date
2022-09-12 14:51:00.253
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
-
Activity ID
20220911000005394354
User Name
SATATA22
Activity Date
2022-09-11 12:27:43.77
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
User status is unlock
Activity ID
20220907000005368886
User Name
SATATA22
Activity Date
2022-09-07 12:17:00.853
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
-
Activity ID
20220905000005351440
User Name
SATATA22
Activity Date
2022-09-05 11:50:52.397
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
User is suspended by administrator
Activity ID
20220902000005337409
User Name
SATATA22
Activity Date
2022-09-02 15:04:38.66
Activity Type
Login
Status
Unsuccessful
Channel
Computer
Details
Performed Login
Reference:
User is suspended by administrator
Reset Password:
Activity ID
User Name
Activity Date
Activity Type
Channel
20220913000005407611
SATATA22
13/09/2022 11:58:46 AM
Reset Password
Computer
20220912000005401630
SATATA22
12/09/2022 03:08:58 PM
Reset Password
Computer
20220912000005401275
SATATA22
12/09/2022 02:37:55 PM
Reset Password
Computer
20220911000005394359
SATATA22
11/09/2022 12:29:45 PM
Reset Password
Computer
20220907000005369239
SATATA22
07/09/2022 12:45:01 PM
Reset Password
Computer
20220906000005360307
SATATA22
06/09/2022 12:16:17 PM
Reset Password
Computer
20220906000005360294
SATATA22
06/09/2022 12:15:18 PM
Reset Password
Computer
20220902000005337603
SATATA22
02/09/2022 03:24:11 PM
Reset Password
Computer
CA Reset BIB user Password
Activity ID
User Name
Activity Date
Activity Type
Channel
20220913000005407590
SATATASDNBHD
13/09/2022 11:56:29 AM
Reset BIB User Password
Computer
20220913000005407578
SATATASDNBHD
13/09/2022 11:55:25 AM
Reset BIB User Password
Computer
20220913000005407505
SATATASDNBHD
13/09/2022 11:49:29 AM
Tac Request
Computer
20220913000005407504
SATATASDNBHD
13/09/2022 11:49:27 AM
Login
Computer
20220912000005401616
SATATASDNBHD
12/09/2022 03:07:26 PM
Reset BIB User Password
Computer
20220912000005401602
SATATASDNBHD
12/09/2022 03:06:01 PM
Tac Request
Computer
20220912000005401600
SATATASDNBHD
12/09/2022 03:05:59 PM
Login
Computer
20220912000005401591
SATATASDNBHD
12/09/2022 03:05:33 PM
Reset Password
Computer
20220912000005401578
SATATASDNBHD
12/09/2022 03:04:11 PM
Login
Computer
20220912000005401571
SATATASDNBHD
12/09/2022 03:03:50 PM
Login
Computer
upass log:\\172.16.49.7\prod logs\VPIBKU01\092022
\\172.16.49.7\prod logs\VPIBKU02\092022
History
#1
Updated by Siti Balqis Othman over 1 year ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Feedback to Bank++
Based on the shared UPASS log, this customer input an invalid password until exceeding the maximum retry. This has led customers to perform reset passwords.
Kindly, advise the customer to input the new password correctly after success reset by Corporate Admin.
Other than that, please ask customers to create passwords that are far different from previous ones to avoid confusion.
Agro Feeback++
ITD agrees to close this ticket.