Support #13328

[SCP ID :##6523##] : no annual fee deduction on annual fee date

Added by Zahir Abd Latif almost 2 years ago. Updated 8 months ago.

Status:Work Completed-End life cycleStart date:November 22, 2022
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

please help to check, no annual fee deduction for company below.

Company Name: BIGDADDYS CAFE

Cif number:110082125

Account Number:1005791000087775

ANNUAL_FEE_DATE: 2022-11-18 12:35:32.447

I have checked annual fee log file and BIB_ANNUAL_FEE_TRNX but record not found.

AnnualFee.log@2022-11-18 (340 KB) Zahir Abd Latif, November 22, 2022 17:02

History

#1 Updated by Siti Balqis Othman over 1 year ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • % Done changed from 0 to 100

Finding:
1) The annual fee log on the date 18/11/2022 is not complete, suspected have an exception during the batch process.
2) Replicate the issue at SIT to check on the #1'st finding. Perform testing on scenarios where the main account is empty.
The result shows, an exception happen and cause the batch process to stop.
This case happens due to the current program's unable to check on the empty main account, it only can check if the main account is null.

Solution:
1) Added empty main account checking
2) Add exception handling to let the batch job process the next task instead of stopping.

This solution immediately deploy to production on 23/11/2022

Solution for the affected company:
1) To create a manual cron job to rerun the outdated data.
2) Create the batch job to retrieve the company account balance for data collection.

These 2 solutions already deploy to production.
Solution #1 on 15/12/2022
Solution #2 on 20/12/2022 - Still ongoing, the first batch of records already execute. In waiting for the bank's decision to execute the next batch of records.

#2 Updated by Siti Balqis Othman 8 months ago

  • Status changed from Pending Customer Feedback to Work Completed-End life cycle
  • Assignee changed from Siti Balqis Othman to Zahir Abd Latif

The assessment to manual execute the annual fee to those affected company has been completed early last year.

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