Support #13408
[SCP ID :##6584##] : NABLE TO RESET PASSWORD RIB: MARSITAH BINTI MOHAMAD IBRAHIM : MY0821555
Status: | Pending Customer Feedback | Start date: | February 02, 2023 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Siti Balqis Othman | % Done: | 100% | |
Category: | RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer perform forgot password but get error 'invalid username'. Please help to check.
upass log:
\\172.16.49.7\prod logs\VPIBKU01\31012023
\\172.16.49.7\prod logs\VPIBKU02\31012023
History
#1 Updated by Siti Balqis Othman over 1 year ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
Finding:
According to the CUA DB record. we have 2 records with the same username but different capital letters. Due to this, IB throws the error message username is invalid
Already confirmed, the username ItaRahim does not exist in IB cust profile.
Solution:
Give the SQL script to perform soft delete for the reported user.