Support #13031
[SCP ID :##6289##] : SMS Pin Number Invalid
| Status: | Closed - End of life cycle | Start date: | May 25, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer complaint that he unable to reset his password for CMS account, due to wrong Username and PIN no even though he has keyed in the PIN no correctly.
Customer still encountered the same error after following the steps advice earlier.
1) request new SMS Pin no.
2) Customer use incognito mode - chrome / private mode - firefox for Reset password
Company
: KOPERASI MAAL NIZAMI NEGERI SELANGORBERHAD
User
: MOHD ASYRUL BIN ABDULLAH (Approver)
Latest Time / Date Request
: 24 May 2022 @ 2:35:42 PM
Tel No.
: 60173171716
History
#1
Updated by Zahir Abd Latif about 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jun 1, 2022:-
After looking into the issue, We would like get some information and user to retest reset password. 1) User to confirm they input user name as 'asyrul85' 2) User is using the latest Chrome and Firefox version. 3) Try to clear browser cache before reset password. If issue still persist, please try on another PC / device
Hafiz, Jun 17, 2022:-
Based on the current logs and DB results, we are unable to provide a root cause on this issue. We will suggest to add logging to bib user activity table to get more insight on this issue. Please confirm if we can proceed to enhance BIB to add the logging.
Hafiz, Jun 22, 2022:-
The patches are ready to deploy to the Staging server. Please get the patches via below path //10.20.8.35/internat banking/20220622_6189_reset_logger
#2
Updated by Zahir Abd Latif about 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.