Support #13047
[SCP ID :##6302##] : TAC No Receive
| Status: | Closed - End of life cycle | Start date: | June 07, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer did not receive TAC even though we have flagged her mobile number in BVMC.
We cannot see any record from sms_table even customer had requested for the TAC.
This issue occured to multiple customers as below:
Customer Name : KOH SOOK YIN
Contact No : 60162186060
Latest Attempt : 1/6/2022 @ 1.00 PM -1:30PM
Name : MUHAMMAD IZZAT BIN MAT ARIS
Mobile No. : 60102299221
Latest Attempt : 2/6/2022 @ 4:00 PM - 4:30PM
Logs:
\\10.20.8.80\Share\installer\Sufian\IBLog\07062022
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Hafiz, Jun 14, 2022:-
Root Cause: Mobile no at sms table is not same as email. Customer Name : KOH SOOK YIN Contact No : 60162186060 Latest Attempt : 1/6/2022 @ 1.00 PM -1:30PM user alias : kohbeatrice68 Mobile in SMS table: 60182186060 Name : MUHAMMAD IZZAT BIN MAT ARIS Mobile No. : 60102299221 Latest Attempt : 2/6/2022 @ 4:00 PM - 4:30PM user alias : yorque Mobile in SMS table: 60133091255 Resolution: Please update mobile number at branch then call contact center to enable mobile number flag Note: This issue is related to issue 5938: KFHonline TAC issue
#2
Updated by Zahir Abd Latif about 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.