Support #13530

[SCP ID :##6691##] : Corus - Unable to view Daily MEPS Report

Added by Zahir Abd Latif over 1 year ago. Updated about 1 year ago.

Status:Closed - End of life cycleStart date:June 09, 2023
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY CORUSSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

We encountered issue on unable to view Daily MEPS report from Corus. The page display error message of "File Not Available" upon clicking on the listed file.
Kindly advise.

History

#1 Updated by Zahir Abd Latif about 1 year ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Jun 16, 2023:-

Findings from the DB result BIB_USER
User Status is Unlocked (2) 
Secure Pass is Inactive (2)

VASCO table do not have the secure pass tied to customer

As per user activity, the user forgot their password and was unable to perform 'Reset Password' due to Secure Pass is Inactive.
This issue is similar to  SCP6193: KFH CMS Login Failure, user MAISAERAH1

Workaround
CORUS admin to 'Activate' secure pass
Customer to proceed with  'Reset Password'

Issue closed in SCP.

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