Support #13530
[SCP ID :##6691##] : Corus - Unable to view Daily MEPS Report
Status: | Closed - End of life cycle | Start date: | June 09, 2023 | |
---|---|---|---|---|
Priority: | Immediate | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY CORUS | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
We encountered issue on unable to view Daily MEPS report from Corus. The page display error message of "File Not Available" upon clicking on the listed file.
Kindly advise.
History
#1 Updated by Zahir Abd Latif about 1 year ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Jun 16, 2023:-
Findings from the DB result BIB_USER User Status is Unlocked (2) Secure Pass is Inactive (2) VASCO table do not have the secure pass tied to customer As per user activity, the user forgot their password and was unable to perform 'Reset Password' due to Secure Pass is Inactive. This issue is similar to SCP6193: KFH CMS Login Failure, user MAISAERAH1 Workaround CORUS admin to 'Activate' secure pass Customer to proceed with 'Reset Password'
Issue closed in SCP.