Support #13576
[SCP ID :##6737##] : M2E PRODUCT SUPPORT Temporary Password Not Received | Reset Password and New User
| Status: | Closed - End of life cycle | Start date: | July 14, 2023 | ||
|---|---|---|---|---|---|
| Priority: | Normal | Due date: | |||
| Assignee: |  Zahir Abd Latif | % Done: | 80% | ||
| Category: | - | Spent time: | - | ||
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Request to check and confirm whether we did send temporary password email to the customer.
Please refer to email for the details and logs attached.
History
#1
Updated by Ngoh Chee Onn about 1 year ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 80
Please refer below for the finding for the user PHPBIN6A
- The password email successfully sent to the user on 7/7/23 16:27
- User manage to login to the system on 7/7/23 18:07
For the user PHASIAN9U, pending customer to provide the infomation
#2
Updated by Ngoh Chee Onn about 1 year ago
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
Hi Zahir,
Same issue with SCP ID :##6746##. Please refer below for the root cause and resolution.
Root Cause:
- Those impacted users created before the V20 cut over and without assign any hard token. After implemented the V20, the send e-pin email to the users had been remove from the assign token API. That's is why, users not received any email when assign token.
Resolution:
- Bank to manually trigger the reset password via the RCAS admin portal or RCMS to send out the e-pin email to the affected users.
Thank you
#3
Updated by Zahir Abd Latif about 1 year ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.