Support #13706
[SCP ID :##6837##] : Diffrent total Credit Fee Transfer Detail with Transaction History on Dashboard Portal
| Status: | Pending Customer Feedback | Start date: | November 02, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Bramantyo Pujo Wiyono | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please need help, Diffrent total Credit Fee Transfer Detail with Transaction History on Dashboard Portal in MT RTGS at 01112023
detail :
have diffrent trnx 13.233 and have 88 trnx on us
and yesterday do insert manual trnx because special character from Bank Jago at 01112023 around 9 am
we already do FeeDataChargeSummaryBatchManualMain.sh and input 01112023 08 and regenerate report but still same
Herewith data compare
History
#1
Updated by Bramantyo Pujo Wiyono 11 months ago
- Status changed from New - Begin Life Cycle to Investigation
#2
Updated by Bramantyo Pujo Wiyono 11 months ago
Seems there is anomaly disruption for service offloading TRNXFEE8 (TrnxDataChargesCalculatorMain8.sh) at 17:36 - 21:18.The root cause is not yet found.
Today we resolve together for 01112023 report,
by reoffload TRNXFEE8 from 01112023 17:36,
then re-calculate FeeSummary with input 01112023 01,
and then re-generate the report
We asked help from PTAP operational team to monitor whether this issue occure again for next 7 days.
#3
Updated by Bramantyo Pujo Wiyono about 1 month ago
- Status changed from Investigation to Development / Work In Progress
#4
Updated by Bramantyo Pujo Wiyono about 1 month ago
- Status changed from Development / Work In Progress to Pending Customer Feedback