Activity

From July 14, 2024 to August 12, 2024

August 12, 2024

12:27 Support #13956 (Pending Customer Feedback): [SCP ID :##7000##] : Query data process in transactio...
Bramantyo Pujo Wiyono
12:27 Support #13956 (Development / Work In Progress): [SCP ID :##7000##] : Query data process in trans...
Bramantyo Pujo Wiyono
12:24 Support #13706 (Pending Customer Feedback): [SCP ID :##6837##] : Diffrent total Credit Fee Transf...
Bramantyo Pujo Wiyono
12:24 Support #13706 (Development / Work In Progress): [SCP ID :##6837##] : Diffrent total Credit Fee T...
Bramantyo Pujo Wiyono
12:24 Support #14104 (Pending Customer Feedback): SCP ID :##7094##] : DANAIDJ1 Cannot Receive Notificat...
Root cause: csr certificate on loadbalancer F5 that hub comunicate with, to send the request api to portal.
The cert... Bramantyo Pujo Wiyono
12:22 Support #14104 (Development / Work In Progress): SCP ID :##7094##] : DANAIDJ1 Cannot Receive Noti...
Bramantyo Pujo Wiyono
12:21 Support #14081 (Pending Customer Feedback): [SCP ID :##7076##] : Transaction failed offload to Po...
Bramantyo Pujo Wiyono
12:21 Support #14081 (Development / Work In Progress): [SCP ID :##7076##] : Transaction failed offload ...
Bramantyo Pujo Wiyono
12:20 Support #14105 (Pending Customer Feedback): [SCP ID :##7095##] : Bank Mega Unable to Approve on M...
Bramantyo Pujo Wiyono
12:20 Support #14105 (Development / Work In Progress): [SCP ID :##7095##] : Bank Mega Unable to Approve...
Bramantyo Pujo Wiyono
12:19 Support #14106 (Closed - End of life cycle): [SCP ID :##7096##] : Unable to Approved Dispute Mana...
Confirm there are double input caused by the user, and the system validate it correctly. Bramantyo Pujo Wiyono
12:17 Support #14107 (Pending Customer Feedback): [SCPID :##7097##] : Bank BNI Unable to Approve on Men...
Bramantyo Pujo Wiyono
12:17 Support #14107 (Development / Work In Progress): [SCPID :##7097##] : Bank BNI Unable to Approve o...
Bramantyo Pujo Wiyono
12:16 Support #14112 (Investigation): [SCP ID :##7101##] : Perlambatan Response Time API Portal
Need to investigate the request and check the volume data transaction, to analyze whether the query to db slow becaus... Bramantyo Pujo Wiyono

August 09, 2024

19:05 Support #14112 (Pending Customer Feedback): [SCP ID :##7101##] : Perlambatan Response Time API Po...
Hi,
Kindly attend below request:-
Ditemukan perlambatan response API Portal sehingga menjebabkan timeout (> 180 S... Zahir Abd Latif

August 01, 2024

11:49 Support #14107 (Investigation): [SCPID :##7097##] : Bank BNI Unable to Approve on Menu Approval D...
there are several things that might cause the approval item for the update dispute are not showing upon user checker ... Bramantyo Pujo Wiyono
11:41 Support #14105 (Investigation): [SCP ID :##7095##] : Bank Mega Unable to Approve on Menu Approval...
there are several things that might cause the approval item for the update dispute are not showing upon user checker ... Bramantyo Pujo Wiyono
11:08 Support #14106 (Pending Customer Feedback): [SCP ID :##7096##] : Unable to Approved Dispute Manag...
Based on the case detail on the FW user email, it seems those transaction with those bussines message id are already ... Bramantyo Pujo Wiyono
09:55 Support #14081 (Investigation): [SCP ID :##7076##] : Transaction failed offload to Portal because...
already asked for more detail on the email ticket since 17 july, and still had no feedback Bramantyo Pujo Wiyono
09:53 Support #14104 (Investigation): SCP ID :##7094##] : DANAIDJ1 Cannot Receive Notification Email Li...
Based on log and recorded api request, the latest recorded data are on 15 may 2024.
Ask helpdesk team to check wheth... Bramantyo Pujo Wiyono

July 30, 2024

13:26 Support #14107 (Pending Customer Feedback): [SCPID :##7097##] : Bank BNI Unable to Approve on Men...
Hi,
Kindly attend below request:-
Hi,
Kindly need your help to assessment and recommendation for issue below.
B... Zahir Abd Latif
13:24 Support #14106 (Closed - End of life cycle): [SCP ID :##7096##] : Unable to Approved Dispute Mana...
Hi,
Kindly attend below request:-
Kindly need your help to assessment and recommendation for issue below,
Unable... Zahir Abd Latif
13:21 Support #14105 (Pending Customer Feedback): [SCP ID :##7095##] : Bank Mega Unable to Approve on M...
Hi,
Kindly attend below request:-
Hi,
Kindly need your help to assessment and recommendation for issue below.
B... Zahir Abd Latif
12:32 Support #14104 (Pending Customer Feedback): SCP ID :##7094##] : DANAIDJ1 Cannot Receive Notificat...
Hi,
Kindly attend below request:-
Hi,
Kindly need your help to assessment and recommendation for issue below,
... Zahir Abd Latif

July 29, 2024

10:26 Support #14079 (Pending Customer Feedback): [SCP ID :##7074##] : Dispute Expiring Status Bank Jago
Chandra Erwin
10:26 Support #14079 (Development / Work In Progress): [SCP ID :##7074##] : Dispute Expiring Status Ban...
Chandra Erwin

July 22, 2024

15:12 Support #14029: [SCP ID :##7053##] : Issue Ofloading TRNXFEE in Portal
Calculation for transaction can calculate as expected, the reason for the problem from taking the feeChargeType as th... Chandra Erwin
15:06 Support #14029 (Investigation): [SCP ID :##7053##] : Issue Ofloading TRNXFEE in Portal
Deployment on prod rollback 17july2024, calculation offloading fee result not correct. Bramantyo Pujo Wiyono

July 19, 2024

11:00 Support #14079: [SCP ID :##7074##] : Dispute Expiring Status Bank Jago
Dispute's Expiring Notification will appear to not only to dispute with "New" or "Pending Action" status but also for... Chandra Erwin

July 17, 2024

15:32 Support #14081 (Pending Customer Feedback): [SCP ID :##7076##] : Transaction failed offload to Po...
Hi,
Kindly attend below request:-
Kindly need your help to advice issue have one transaction failed offload to Po... Zahir Abd Latif
09:48 Support #14079 (Investigation): [SCP ID :##7074##] : Dispute Expiring Status Bank Jago
Bramantyo Pujo Wiyono

July 16, 2024

17:23 Support #14079 (Pending Customer Feedback): [SCP ID :##7074##] : Dispute Expiring Status Bank Jago
Hi,
Kindly attend below request:-
Kindly need your help to advice issue below,
Bank Jago received expired date... Zahir Abd Latif
 

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