B - Production Support » BI FAST Support

there are several things that might cause the approval item for the update dispute are not showing upon user checker enquiry module Authorization-Approval, here are things need to be check:
1. Make sure the 'Participant User Maker' and the 'Participant User Checker' are must in the same Participant Group.
2. Make sure the 'Participant User Checker' had user access for module 'Update Dispute Transaction'
3. The 'Participant User Maker' can check the pending item that already being executed on module Authorization-Pending, if had user access 'View Participants Pending'

--Here are the db query to check:
--Check Update Dispute pending item:
select * from mk_trnx_master where mk_type = 3091;

--Check User name maker that had Update Dispute pending item:
select * from rpp_user where user_id in (select mk_by from mk_trnx_master where mk_type = 3091);

--Check 'Participant User Maker' and 'Participant User Checker' in same group or not (group_id)
select * from bank_user where user_id in (select user_id from rpp_user where user_alias in ([USERNAME_MAKER,USERNAME_CHECKER]));