Support #14106

[SCP ID :##7096##] : Unable to Approved Dispute Management Bank Mandiri

Added by Zahir Abd Latif about 1 month ago. Updated about 1 month ago.

Status:Closed - End of life cycleStart date:July 30, 2024
Priority:HighDue date:
Assignee:Bramantyo Pujo Wiyono% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Kindly need your help to assessment and recommendation for issue below,
Unable to approved dispute management with reason "Current details is having ongoing dispute. Please close /reject the existing process before initiating a new dispute"
We already attached email for reference.

FW Kendala Approve Dispute Management.msg (298 KB) Zahir Abd Latif, July 30, 2024 13:24

History

#1 Updated by Bramantyo Pujo Wiyono about 1 month ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • % Done changed from 0 to 10

Based on the case detail on the FW user email, it seems those transaction with those bussines message id are already being disputed, so cannot initiate approve new dispute using those transaction, the user need to reject those authorization approval.

#2 Updated by Bramantyo Pujo Wiyono about 1 month ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 10 to 100

Confirm there are double input caused by the user, and the system validate it correctly.

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