Support #14106
[SCP ID :##7096##] : Unable to Approved Dispute Management Bank Mandiri
Status: | Closed - End of life cycle | Start date: | July 30, 2024 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Bramantyo Pujo Wiyono | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly need your help to assessment and recommendation for issue below,
Unable to approved dispute management with reason "Current details is having ongoing dispute. Please close /reject the existing process before initiating a new dispute"
We already attached email for reference.
History
#1 Updated by Bramantyo Pujo Wiyono about 1 month ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 10
Based on the case detail on the FW user email, it seems those transaction with those bussines message id are already being disputed, so cannot initiate approve new dispute using those transaction, the user need to reject those authorization approval.
#2 Updated by Bramantyo Pujo Wiyono about 1 month ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 10 to 100
Confirm there are double input caused by the user, and the system validate it correctly.