Support #13770
[SCP ID :##6882##] : IBG RFI WINDOW 5 DATED 06.12.2023 DOUBLE CREDITED CUSTOMER ACCOUNTS
| Status: | Closed - End of life cycle | Start date: | December 11, 2023 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly investigate on why the crediting was triggered twice for window 5 06/12/2023.
Our user had performed the reversal but we need to find the root caused for this issue and preventive measure.
log as attached.
Kindly inform us again if any other log or file required to assist on your investigation.
Subtasks
History
#1
Updated by Lizahwati Basirun 10 months ago
- Assignee changed from Hafizudin MD to Yap Kah Yan
#2
Updated by Yap Kah Yan 9 months ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Provided chronology and root cause, pending feedback on long term solution
#3
Updated by Yap Kah Yan 9 months ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
#4
Updated by Zahir Abd Latif 9 months ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.