Support #13792
[SCP ID :##6892##] : Failed BIB First Time Login
| Status: | Closed - End of life cycle | Start date: | December 22, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Seek for your assistance to check on customer failed to login for first time in CMS.
Customer already received the SMS pin for the process, but he getting error 'Wrong username or PIN no' when proceed to the next step.
Below is the customer details:
Name: ABDULWAHAB A A N Y ALNISIF
User ID: aalnisif93PSSB
RIM No: 1271
Timestamp: 21/12/2023 @ 5:30 PM
Logs file is already placed at directory below for your further investigation:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\abdulwahab
History
#1
Updated by Kar Chun Siew 8 months ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
#2
Updated by Zahir Abd Latif 8 months ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.