Support #14122
[SCP ID :##7111##] : 1CTR2408081123552682 Complaint lodgment by Contact Centre - NAJWA ALIAH BINTI MOHD SALLEH
| Status: | Closed - End of life cycle | Start date: | August 16, 2024 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | August 16, 2024 | |
| Assignee: |  Bin Madzlan Muhammad Muhafiz | % Done: | 100% | |
| Category: | - | Estimated time: | 0.00 hour | |
| Target version: | - | Spent time: | - |
Description
Hi,
Kindly attend below request:-
Above subject refer, kindly assist to check why CAS still returning status as MW - CAS55 even user state written as Active : 0
Attached refer.
History
#1
Updated by Zhen Loong Koh 29 days ago
- Due date set to August 16, 2024
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- % Done changed from 0 to 100
- Estimated time set to 0.00
Issue: A user's status in RIB was not synchronized with CAS which caused the user to receive error 55 (INVALID_STATE_DELETED) and failed to login
Root cause: There was a maintenance performed by SIBS branches to delete and retag the customer profile but during the deletion process, the customer's updated status was not sent to CAS for status update. Therefore, the customer failed to login successfully.
Latest Update: RIB has retagged the customer profile but the customer has yet to retry login. Ticket will be closed for now as RIB need to check if the problem persists after retagging the customer profile