Support #14146
[SCP ID :##7117##] : RSSO SIT - Unable to Update User in RCAS. "Session Expired"
| Status: | Work Completed-End life cycle | Start date: | August 21, 2024 | ||
|---|---|---|---|---|---|
| Priority: | Normal | Due date: | |||
| Assignee: |  Zahir Abd Latif | % Done: | 90% | ||
| Category: | - | Spent time: | - | ||
| Target version: | - |
Description
Hi,
Kindly attend below request:-
RSSO SIT - Unable to Update User in RCAS. "Session Expired"
History
#1
Updated by binti Nazli Anuari Aina Najihah 29 days ago
- Status changed from New - Begin Life Cycle to Investigation
- % Done changed from 0 to 50
The corporate ID MY12768800 data does not exist in RCAS database causing NullPointerException when attempting to edit user
#2
Updated by binti Nazli Anuari Aina Najihah 24 days ago
- Assignee changed from binti Nazli Anuari Aina Najihah to Zahir Abd Latif
- % Done changed from 50 to 90
Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting to edit user
Permanent Solution:
Deploy new SSO package
Issue no longer persists. Can close this ticket
#3
Updated by binti Nazli Anuari Aina Najihah 23 days ago
- Status changed from Investigation to Development / Work In Progress
#4
Updated by binti Nazli Anuari Aina Najihah 23 days ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting to edit user
Permanent Solution:
Deploy new SSO package
Issue no longer persists. Can close this ticket