B - Production Support » KFH Support

Original Message --------
Subject: Re: Prod Issue log: EPF CMS#HD00013109 (URGENT)
Date: Tue, 24 Jul 2012 09:22:36 +0800
From: sharon.lai@kfh.com.my
To: chooi.so.fun@kfh.com.my, vincent.devethas@penril.net, Shuhaida Subri <shuhaida@penril.net>
CC: fayyadh.zulkifli@kfh.com.my, harmizam.aris@kfh.com.my, ithelpdesk@kfh.com.my, ittreasury@kfh.com.my, kfh.support@penril.net, malarvili.muniandy@kfh.com.my, mohd.farid@kfh.com.my, norman.ng@kfh.com.my, norsurianie.supatdy@kfh.com.my, rosli.talib@kfh.com.my, sara.nadeea@kfh.com.my

Dear Vincent,

Everytime there is an EPF tranx, all BVMC reports are not generated the following day.
Our SysAdmin has to regen the reports and still EPF report is not available.
All EPF files (CR, CP, FR, FA, TA) also not available. This has resulted in manually regeneration of reports and files, which is time consuming
The delay in sending the files to EPF is a service delivery issue.
Can you look into this immediately...

Thank you & regards,

Sharon Lai
Alternate Channels
Retail & Consumer Banking
Kuwait Finance House (M) Berhad
Level 24, Menara Prestige
1, Jalan Pinang
P.O. Box 10103
50450 Kuala Lumpur
Tel : (+603) 2168 0648
Fax : (+603) 2168 0677
E-mail : sharon.lai@kfh.com.my

From: Chooi So Fun/KFHMB
To: Shuhaida Subri <shuhaida@penril.net>
Cc: fayyadh.zulkifli@kfh.com.my, harmizam.aris@kfh.com.my, ithelpdesk@kfh.com.my, ittreasury@kfh.com.my, kfh.support@penril.net, malarvili.muniandy@kfh.com.my, mohd.farid@kfh.com.my, norman.ng@kfh.com.my, norsurianie.supatdy@kfh.com.my, rosli.talib@kfh.com.my, sara.nadeea@kfh.com.my, sharon.lai@kfh.com.my
Date: 07/20/2012 06:21 PM
Subject: Re: Prod Issue log: EPF Screen CMS#HD00013109

Dear Shu,

EPF Report dated 10.7.12 & 16.7.12 still not available for retrieval at BVMC.

Thank you and regards,
Chooi So Fun
Alternate Channels, Retail & Consumer Banking
Kuwait Finance House (Malaysia) Berhad
Level 24, Menara Prestige,
No 1, Jalan Pinang, Kuala Lumpur, Malaysia
Tel: (+603) 2168 0620
Fax: (+603) 2168 0677
E-mail: chooi.so.fun@kfh.com.my

From: Shuhaida Subri <shuhaida@penril.net>
To: sharon.lai@kfh.com.my
Cc: chooi.so.fun@kfh.com.my, fayyadh.zulkifli@kfh.com.my, ithelpdesk@kfh.com.my, ittreasury@kfh.com.my, kfh.support@penril.net, malarvili.muniandy@kfh.com.my, mohd.farid@kfh.com.my, norman.ng@kfh.com.my, rosli.talib@kfh.com.my, sara.nadeea@kfh.com.my, harmizam.aris@kfh.com.my, norsurianie.supatdy@kfh.com.my
Date: 07/20/2012 04:35 PM
Subject: Re: Prod Issue log: EPF Screen CMS#HD00013109

Dear Sharon,

Please check whether EPF Report for date 10.07.2012 and 11.07.2012 are available for retrieval at BVMC.

On Mon, Jul 16, 2012 at 11:29 AM, <sharon.lai@kfh.com.my> wrote:

Dear Shu,

Item 1 - resolved after restarting server on Fri
Item 2 - registered EPF trx successful on 16.7.12
Item 3 - pending report generation 17.7.12 for trx dd 16.7.12

Dear Ijam,
There will be 1 trx in tmrw file

Thank you & regards,

Sharon Lai
Alternate Channels
Retail & Consumer Banking
Kuwait Finance House (M) Berhad
Level 24, Menara Prestige
1, Jalan Pinang
P.O. Box 10103
50450 Kuala Lumpur
Tel : (+603) 2168 0648
Fax : (+603) 2168 0677
E-mail : sharon.lai@kfh.com.my

From: Shuhaida Subri <shuhaida@penril.net>
To: chooi.so.fun@kfh.com.my
Cc: kfh.support@penril.net, malarvili.muniandy@kfh.com.my, sharon.lai@kfh.com.my, ithelpdesk@kfh.com.my, ittreasury@kfh.com.my, norman.ng@kfh.com.my, sara.nadeea@kfh.com.my, fayyadh.zulkifli@kfh.com.my, rosli.talib@kfh.com.my, mohd.farid@kfh.com.my
Date: 07/12/2012 12:53 PM
Subject: Re: Prod Issue log: EPF Screen CMS#HD00013109

Dear Chooi,

1. Funny Character on EPF Register and Open is because properties
file. Might cause of java file not compile correctly. This usually can
be resolve when restart the server.

2. Register EPF - Prompt error " You have reached the maximum daily
transfer limit of RM0.00."
Please check on Maximum Transfer Limit field, IB Service Info of
"EPFREG". Make sure the value not 0.

3. For bvmc report we still need to do some investigate. Can U send me
ConsolidatedTransactionReport for date 10-July-2012, 4-Jun-2012 and
1-Jun-2012? And EPF Report for date 4-Jun-2012.