Support #1940
SCP ID# 238 : LIVE - Unable to Reset Password
| Status: | Closed - End of life cycle | Start date: | February 04, 2013 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Norhaidah Md Dasuki | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Kindly check on below issue:-
1)Customer wants to change password and click 'Forgot My Password'.
Customer got error 'ATM account detail is not valid'.
Full Name : FIRDAUS BIN ZAWAWI
Contact No : 0192138397
CIF No : 150085904
Account no : 2006491000072240
Error message display: 'ATM account detail is not valid'
ATM Card no : 5893730010558865
Date Report : 31/01/2013
Creation date : 01/11/2012 05:07:24 PM
Updated Date : 31/01/2013 02:48:21 PM
Last Login Date : 01/11/2012 05:10:32 PM
2)Customer click at 'Forgot my password'.
When enter account no, shows error ‘invalid account number’.
Customer details as below:
Full name : MD RADZALI BIN AHMAD
Username : zali97
CIF number : 220999676
Account No : 2005741000047799
ATM Card No : 5893730012594017
Report Date : 18/12/2012
Creation Date : 10/11/2012 02:27:48 PM
Updated Date : 10/12/2012 11:23:09 AM
Last Login Date : 26/11/2012 02:37:41 PM
There is no problem on both customer account.
status = 1
mode operation = 1
Please get the log file at share folder \\10.6.6.20\Production_logs\IB Log File 04022013.
History
#1
Updated by Almasi Moein over 11 years ago
- Assignee changed from Almasi Moein to Alwi Husada
alwi, please look into it as i might not go to AGROBANK this week, if you have problem do let me know. thanks.
#2
Updated by Norhaidah Md Dasuki over 11 years ago
update by Hazri:-
Hi Alwi
Can you provide a guide how to troubleshoot this issue? So I can give to the IT to troubleshoot this themselves since they able to read from the logs.
Or I should not?
Thanks
#3
Updated by Tan Lee Yong over 11 years ago
If the error is due to host returned error code:-
Please get the below information from bank:-
1) Please get the ATM Card number from the log file and check with bank to ensure that the key in card number is correct
2) If the card number is incorrect, then this is the answer
3) If the card number is correct, please ask bank does the ATM Card PIN being block after 3 failed attempt?
4) If yes, then please ask bank can they tell that this customer ATM Card PIN is being block due to 3 failed attempt?
5) If yes, then bank need to advise customer to perform ATM PIN reset at branch
6) If no, please ask bank can they tell what's wrong based on the ATM return error code?
7) If no, please ask bank to request customer to try at ATM machine to confirm the PIN they key in is still working on ATM machine.
#4
Updated by Ahmad Hazri over 11 years ago
Hi Alwi,
For Radzali case, please refer below link
#5
Updated by Ahmad Hazri over 11 years ago
Hi Moein
I believe your fix also apply for this case since I check this CIF# 150085904 got 60 Accounts which returned both messages
[1/31/13 14:52:19:891 SGT] 0000001a SystemOut O [31/01/2013] [14:52:19:891] [ERROR] [IBBusinessException]:527 - [account.no.not.valid] Invalid account number. [1/31/13 14:52:19:891 SGT] 0000001a SystemOut O [31/01/2013] [14:52:19:891] [ERROR] [IBBusinessException]:527 - [atm.details.not.valid] ATM account details is not valid.
Full response:
[1/31/13 14:52:19:891 SGT] 0000001a SystemOut O [31/01/2013] [14:52:19:891] [INFO] [MsgUtils]:846 - parsed response - class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=150085904, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561002341900000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561002341900000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561002342700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561002342700000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561003128400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561003128400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561003129200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561003129200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561003131400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561003131400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561003477100000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561003477100000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561003479800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561003479800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561003482800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561003482800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561007393900000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561007393900000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561007394700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561007394700000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561007395500000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561007395500000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561007843400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561007843400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561009313100000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561009313100000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561009315800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561009315800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561012241700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561012241700000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561012242500000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561012242500000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561012243300000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561012243300000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45561013219600000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045561013219600000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401003804200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401003804200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401003805200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401003805200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005650400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005650400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=MATURED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005651200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005651200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=MATURED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005653900000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005653900000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005654700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005654700000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=MATURED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005655500000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005655500000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=MATURED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005657100000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005657100000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=MATURED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401005659800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401005659800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401008111800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401008111800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401008112600000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401008112600000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47401008113400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047401008113400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary}]}
[1/31/13 14:52:19:891 SGT] 0000001a SystemOut O [31/01/2013] [14:52:19:891] [ERROR] [IBBusinessException]:527 - [account.no.not.valid] Invalid account number.
[1/31/13 14:52:19:891 SGT] 0000001a SystemOut O [31/01/2013] [14:52:19:891] [ERROR] [IBBusinessException]:527 - [atm.details.not.valid] ATM account details is not valid.
#6
Updated by Norhaidah Md Dasuki over 11 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 70
This issue is due to IB only retrieve the first 30 of all user accounts under the one CIF Number. Customer who has more than 30 accounts will face this issue. Issue has been fixed, tested and successfully migrate to production.
Alwi, Can we closed this issue or shall we wait on the investigation with regards to the different error message pop-up to this case.
#7
Updated by Norhaidah Md Dasuki over 11 years ago
- File QA Sign-off_ReqID#238.docx added
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Alwi Husada to Norhaidah Md Dasuki
- % Done changed from 70 to 100
Updated by Alwi:
Unable to replicate at Development on the issue and there is no code error detect. No other issue occurred. Closed case.
#8
Updated by Norhaidah Md Dasuki over 10 years ago
- Subject changed from LIVE: Unable to Reset Password (Req. ID# 238) to SCP ID# 238 : LIVE - Unable to Reset Password