Support #1942

Avatar?id=1733&size=50

SCP ID# 239 : LIVE - Unable to Reset Password

Added by Ahmad Hazri over 11 years ago. Updated over 10 years ago.

Status:Closed - End of life cycleStart date:February 04, 2013
Priority:NormalDue date:
Assignee:Norhaidah Md Dasuki% Done:

100%

Category:-Spent time:1.00 hour
Target version:-

Description

Im creating new case to avoid confusion since differ error message

2) Customer click at 'Forgot my password'.
When enter account no, shows error ‘invalid account number’.

Customer details as below:
Full name : MD RADZALI BIN AHMAD
Username : zali97
CIF number : 220999676
Account No : 2005741000047799
ATM Card No : 5893730012594017
Report Date : 18/12/2012
Creation Date : 10/11/2012 02:27:48 PM
Updated Date : 10/12/2012 11:23:09 AM
Last Login Date: 26/11/2012 02:37:41 PM

CIF-220999676.png (44.6 KB) Ahmad Hazri , February 05, 2013 12:21

db.png (18.6 KB) Ahmad Hazri , February 05, 2013 15:26

QA_Sign-off_ReqID_239.docx (23.4 KB) Norhaidah Md Dasuki, February 08, 2013 11:49

Deployment Details- 13 February 2013.docx (23.5 KB) Alwi Husada, February 13, 2013 15:07

History

#1 Updated by Alwi Husada over 11 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • Assignee changed from Alwi Husada to Ahmad Hazri
  • % Done changed from 0 to 90

Salam ,

Based on Log file provided, In that time this 2005741000047799 account no. is not tighten to this cif 220999676 no, thats why it throw invalid account number,

class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=220999676, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741006926300000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741006926300000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741006994800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741006994800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007011300000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007011300000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007012100000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007012100000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007014800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007014800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007015600000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007015600000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007016400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007016400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007017200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007017200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007064400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007064400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007211600000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007211600000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007882300000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007882300000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007883100000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007883100000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007906400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007906400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007907200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007907200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741007908200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741007908200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008079800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008079800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008102600000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008102600000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008103400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008103400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008189100000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008189100000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008190500000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008190500000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008191300000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008191300000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008204900000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008204900000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008205700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008205700000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008590700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008590700000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008593500000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008593500000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008609500000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008609500000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008809800000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008809800000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008827600000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008827600000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008828400000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008828400000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=0.00, ACCOUNT_STATUS=CLOSED, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=45741008829200000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0045741008829200000, TYPE_DESC=SKIM AR-RAHNU BULA, RELATIONSHIP_DESC=Primary}]}
[12/10/12 11:32:59:543 SGT] 0000001b SystemOut O [10/12/2012] [11:32:59:543] [ERROR] [IBBusinessException]:527 - [account.no.not.valid] Invalid account number.

Kindly ask the user to retest reset the password,

Thanks,

#2 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Hi Alwi

User has confirm that the CIF# 220999676 is link to the Acc# 200574100047799. Please refer attached image file

#3 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

  • Assignee changed from Ahmad Hazri to Alwi Husada

#4 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Beside verify with the Host, do IB check from DB as well?
Query from DB, please refer attached file db.png

#5 Updated by Almasi Moein over 11 years ago

hi,

for this issue that upon reset password user get "invalid account number", i have made fixes as below:

ALWI,

please make sure there is no issue and test in in UAT before deploy over you can use:

messi123
Mmmm9090

it has more than 30 accounts for your testing.

#7 Updated by Alwi Husada over 11 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Alwi Husada to Norhaidah Md Dasuki
  • % Done changed from 90 to 100

Salam kak haida,

Thanks to moein who has fixed the issue,
Kindly re-test on UAT environment for reseting the password for below information:

Username :messi123
Password: Abcd!234

Atm Number:5893730009027856
Pin : 111111
Account Number: 2000491000113822

Thanks,

#8 Updated by Norhaidah Md Dasuki over 11 years ago

The issue is due to IB only retrieve the first 30 from the user's account number. Fixed code and test successful.

Test to reset password via "Forgot my Password" function.
Test Result: PASSED. Password successful change to Abcd!1111

Sign-off and send to User for UAT.

#9 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

  • Status changed from User Acceptance Test to Pending Prod Deployment
  • Assignee changed from Norhaidah Md Dasuki to Alwi Husada

Hi Alwi

User has completed the test on UAT, please provide the deployment details as usual.

Target deployment date: 13/2/2013 (tonight)

#10 Updated by Alwi Husada over 11 years ago

Attaches is war file info for today deployment

#11 Updated by Norhaidah Md Dasuki over 11 years ago

  • Status changed from Pending Prod Deployment to Closed - End of life cycle
  • Assignee changed from Ahmad Hazri to Norhaidah Md Dasuki

Updated by User (Norazlilah - Agrobank IT)
Successfully migrate to production.

#12 Updated by Norhaidah Md Dasuki over 10 years ago

  • Subject changed from LIVE: Unable to Reset Password (Req. ID# 239) to SCP ID# 239 : LIVE - Unable to Reset Password

Also available in: Atom PDF