Support #2729

Avatar?id=1733&size=50

SCP ID# 403 : Unsuccessful Bill Payment

Added by Ahmad Hazri over 11 years ago. Updated almost 11 years ago.

Status:Closed - End of life cycleStart date:June 04, 2013
Priority:UrgentDue date:
Assignee:Avatar?id=1733&size=14Ahmad Hazri % Done:

0%

Category:-Spent time:-
Target version:-

Description

Reported By Nurazlilah

The customer did Celcom bill payment but failed, later IB captured both unsuccessful(15:14) and successful(15:17).

Customer: WAN NURHAZIRA BINTI WAN SALAM
From Acct: 1007021000060635
Bill Acct No: 144271871 (celcom)
Transaction: Payment to Registered Payee Corporation (CELCOM)

log file : \\10.6.6.20\Production_logs\unsuccessful CELCOM pickup at Host

HOST Report.jpg (29.9 KB) Ahmad Hazri , June 04, 2013 17:32

RIB report.jpg (69 KB) Ahmad Hazri , June 04, 2013 17:32

History

#1 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

#2 Updated by Alwi Husada over 11 years ago

  • Assignee changed from Alwi Husada to Ahmad Hazri

Bang Ateh,

The unsuccessful transaction is caused by unable to get response from the host, its throw time out when Ib try to connect the host to get the response,

Thanks,

#3 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Hi Alwi

What is the error message?

#4 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

  • Assignee changed from Ahmad Hazri to Alwi Husada

Error message captured

[6/1/13 15:14:33:497 SGT] 0000001b SystemOut     O [01/06/2013] [15:14:33:497] [ERROR] [IntegrationProcessService]:384 - IOException
java.io.IOException: TIMEOUT - MDB
    at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:142)
    at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.sendMsg(WebServiceDirectCallToHost.java:41)
    at com.ib.enterprise.services.integration.IntegrationProcessService.retrieve(IntegrationProcessService.java:177)
    at com.ib.enterprise.services.ib105_billpayment.payment.IBBillPaymentResultsServices.execute(IBBillPaymentResultsServices.java:197)
    at com.ib.rib.controller.actions.ib105_billpayment.payment.IBBillPaymentResultsAction.execute(IBBillPaymentResultsAction.java:78)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1597)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)
    at com.ib.common.utils.SessionTimeoutFilter.doFilter(SessionTimeoutFilter.java:78)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1613)
Caused by: 
java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(SocketInputStream.java:129)
    at java.net.SocketInputStream.read(SocketInputStream.java:182)
    at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:73)
    ... 38 more
[6/1/13 15:14:33:497 SGT] 0000001b SystemOut     O AMOUNT=

#5 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Note:

HOST
Timeout 45s
Connection allow 200

#6 Avatar?id=1733&size=24 Updated by Ahmad Hazri about 11 years ago

Salam Alwi

Same issue raised by Ruzaimah

Assalammualaikum dan salam sejahtera.

Mohon semak isu UNSUCCESSFUL di AGRONet tetapi deducted/appended di HOST.
Boleh ambil system log di
\\10.6.6.20\Production_logs\22082013.zip

1. Customer Name                  : HAFIZ HIDAYAT BIN MOHAMED KAMAL 
2. CIF No.                        : 170083555
3. Account No.                    : 1005071000020923                     
4. ATM Card No.                   : -                      
5. Transaction Date/ Time         : -
6. Type of transaction             : 3rd party account transfer.
7. Error message displayed         : (possible if can provide print screen)
8. Transaction description        : IBTRF2DD 
9. I/C number                     : 820728025643
10. Amount                        : RM250

2.        Bill Payment

Customer do transaction to SESB (Sabah Electricity Sdn.Bhd) today.
The transaction is failed.
But amount rm40 still deduct to her account balance.
In IBAM, no payment record found as there is no successful transaction yet.
Customer is Agrobank staff

Below is the details:
Name                                      : TINAH BINTI AYOK
CIF No                                    : 290119992
Transaction Date/ Time                    : 22/08/13
Hand phone number                         : 0145513668
Type of transaction                       : Bill payment

3. 3rd party transfer

3rd party transfer problem.
Customer got error & transaction were unsuccessful, however it still deduct the money from her account.

Below are the customer details :
1. Customer Name                  : NOOR ARBAINAH BINTI AWANG@ALIM 
2. CIF No.                        : 230572435                    
3. Account No.                    : -                      
4. ATM Card No.                   : -                      
5. Transaction Date/ Time         : 22.08.2013, around 10.00 am
6. Type of transaction            : 3rd party account transfer.
7. Error message displayed        : (possible if can provide print screen)
8. I/C number                     : 850309035182

4.IBG Transfer

Problem on IBG transfer to Maybank.
Customer got error & transaction were unsuccessful, however it still deduct the money from her account.
It appears on debit side on transaction history.

Below are the customer details :
1. Customer Name                  : NOR HARIANEE BINTI HALIM
2. CIF No.                        : 230585645
3. Account No.                    : -                      
4. ATM Card No.                   : -                      
5. Transaction Date/ Time         : 22.08.2013, around 12.00 pm
6. Type of transaction            : IBG transfer
7. Error message displayed        : (possible if can provide print screen)
8. I/C number                     : 880331355104

#7 Avatar?id=1733&size=24 Updated by Ahmad Hazri about 11 years ago

Salam Alwi

Bisa update?

#8 Updated by Norhaidah Md Dasuki almost 11 years ago

  • Subject changed from Unsuccessful Bill Payment (SCP ID : 403 ) to SCP ID# 403 : Unsuccessful Bill Payment

#9 Updated by Norhaidah Md Dasuki almost 11 years ago

  • Status changed from New - Begin Life Cycle to Pending Review

Based on remarks in SCP On Jun 26, 2013 09:30 AM NORAZLILAH KHAMDAN wrote ---
Hi,
We have log this issue to silverlake to check why HOST did not response to IB after sending the transaction request.
This issue can be close.
Hi Hazri, do we need to continue investigation on this issue. please verify.

#10 Updated by Norhaidah Md Dasuki almost 11 years ago

  • Assignee changed from Alwi Husada to Ahmad Hazri

#11 Avatar?id=1733&size=24 Updated by Ahmad Hazri almost 11 years ago

This issue already closed on Support Portal on Jun 26,2013.

Will proceed to closed this on redmine

#12 Avatar?id=1733&size=24 Updated by Ahmad Hazri almost 11 years ago

  • Status changed from Pending Review to Closed - End of life cycle

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