Support #2729
SCP ID# 403 : Unsuccessful Bill Payment
Status: | Closed - End of life cycle | Start date: | June 04, 2013 | |
---|---|---|---|---|
Priority: | Urgent | Due date: | ||
Assignee: | Ahmad Hazri | % Done: | 0% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Reported By Nurazlilah
The customer did Celcom bill payment but failed, later IB captured both unsuccessful(15:14) and successful(15:17).
Customer: WAN NURHAZIRA BINTI WAN SALAM
From Acct: 1007021000060635
Bill Acct No: 144271871 (celcom)
Transaction: Payment to Registered Payee Corporation (CELCOM)
log file : \\10.6.6.20\Production_logs\unsuccessful CELCOM pickup at Host
History
#1 Updated by Ahmad Hazri over 11 years ago
- File HOST Report.jpg added
- File RIB report.jpg added
#2 Updated by Alwi Husada over 11 years ago
- Assignee changed from Alwi Husada to Ahmad Hazri
Bang Ateh,
The unsuccessful transaction is caused by unable to get response from the host, its throw time out when Ib try to connect the host to get the response,
Thanks,
#3 Updated by Ahmad Hazri over 11 years ago
Hi Alwi
What is the error message?
#4 Updated by Ahmad Hazri over 11 years ago
- Assignee changed from Ahmad Hazri to Alwi Husada
Error message captured
[6/1/13 15:14:33:497 SGT] 0000001b SystemOut O [01/06/2013] [15:14:33:497] [ERROR] [IntegrationProcessService]:384 - IOException java.io.IOException: TIMEOUT - MDB at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:142) at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.sendMsg(WebServiceDirectCallToHost.java:41) at com.ib.enterprise.services.integration.IntegrationProcessService.retrieve(IntegrationProcessService.java:177) at com.ib.enterprise.services.ib105_billpayment.payment.IBBillPaymentResultsServices.execute(IBBillPaymentResultsServices.java:197) at com.ib.rib.controller.actions.ib105_billpayment.payment.IBBillPaymentResultsAction.execute(IBBillPaymentResultsAction.java:78) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82) at javax.servlet.http.HttpServlet.service(HttpServlet.java:738) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1597) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131) at com.ib.common.utils.SessionTimeoutFilter.doFilter(SessionTimeoutFilter.java:78) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1613) Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(SocketInputStream.java:129) at java.net.SocketInputStream.read(SocketInputStream.java:182) at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:73) ... 38 more [6/1/13 15:14:33:497 SGT] 0000001b SystemOut O AMOUNT=
#5 Updated by Ahmad Hazri over 11 years ago
Note:
HOST
Timeout 45s
Connection allow 200
#6 Updated by Ahmad Hazri about 11 years ago
Salam Alwi
Same issue raised by Ruzaimah
Assalammualaikum dan salam sejahtera. Mohon semak isu UNSUCCESSFUL di AGRONet tetapi deducted/appended di HOST. Boleh ambil system log di \\10.6.6.20\Production_logs\22082013.zip 1. Customer Name : HAFIZ HIDAYAT BIN MOHAMED KAMAL 2. CIF No. : 170083555 3. Account No. : 1005071000020923 4. ATM Card No. : - 5. Transaction Date/ Time : - 6. Type of transaction : 3rd party account transfer. 7. Error message displayed : (possible if can provide print screen) 8. Transaction description : IBTRF2DD 9. I/C number : 820728025643 10. Amount : RM250 2. Bill Payment Customer do transaction to SESB (Sabah Electricity Sdn.Bhd) today. The transaction is failed. But amount rm40 still deduct to her account balance. In IBAM, no payment record found as there is no successful transaction yet. Customer is Agrobank staff Below is the details: Name : TINAH BINTI AYOK CIF No : 290119992 Transaction Date/ Time : 22/08/13 Hand phone number : 0145513668 Type of transaction : Bill payment 3. 3rd party transfer 3rd party transfer problem. Customer got error & transaction were unsuccessful, however it still deduct the money from her account. Below are the customer details : 1. Customer Name : NOOR ARBAINAH BINTI AWANG@ALIM 2. CIF No. : 230572435 3. Account No. : - 4. ATM Card No. : - 5. Transaction Date/ Time : 22.08.2013, around 10.00 am 6. Type of transaction : 3rd party account transfer. 7. Error message displayed : (possible if can provide print screen) 8. I/C number : 850309035182 4.IBG Transfer Problem on IBG transfer to Maybank. Customer got error & transaction were unsuccessful, however it still deduct the money from her account. It appears on debit side on transaction history. Below are the customer details : 1. Customer Name : NOR HARIANEE BINTI HALIM 2. CIF No. : 230585645 3. Account No. : - 4. ATM Card No. : - 5. Transaction Date/ Time : 22.08.2013, around 12.00 pm 6. Type of transaction : IBG transfer 7. Error message displayed : (possible if can provide print screen) 8. I/C number : 880331355104
#7 Updated by Ahmad Hazri about 11 years ago
Salam Alwi
Bisa update?
#8 Updated by Norhaidah Md Dasuki almost 11 years ago
- Subject changed from Unsuccessful Bill Payment (SCP ID : 403 ) to SCP ID# 403 : Unsuccessful Bill Payment
#9 Updated by Norhaidah Md Dasuki almost 11 years ago
- Status changed from New - Begin Life Cycle to Pending Review
Based on remarks in SCP On Jun 26, 2013 09:30 AM NORAZLILAH KHAMDAN wrote ---
Hi,
We have log this issue to silverlake to check why HOST did not response to IB after sending the transaction request.
This issue can be close.
Hi Hazri, do we need to continue investigation on this issue. please verify.
#10 Updated by Norhaidah Md Dasuki almost 11 years ago
- Assignee changed from Alwi Husada to Ahmad Hazri
#11 Updated by Ahmad Hazri almost 11 years ago
This issue already closed on Support Portal on Jun 26,2013.
Will proceed to closed this on redmine
#12 Updated by Ahmad Hazri almost 11 years ago
- Status changed from Pending Review to Closed - End of life cycle