Support #4041
SCP ID# 1831 : [Request ID :##33250##] - LIVE RIB: Forgot Password
| Status: | Work Completed-End life cycle | Start date: | December 22, 2013 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: |  Norhaidah Md Dasuki | % Done: | 100% | |
| Category: | - | Spent time: | 1.00 hour | |
| Target version: | - |
Description
Reported by Ruzaimah
Customer unable to perform "Forgot my Password"
Details as below:
1. Customer Name: SIDI ANAK LAJAN
2. CIF No. : 280066236
3. Account No. : 1007421000014955
4. ATM Card No. : -
5. Transaction Date/ Time : 07/12/2013
6. Type of transaction: Forgot Password
7. Error message displayed: ATM card number is not link to username.
8. I/c number : 680227135447
9. Mobile number : 60198770826
10. Staff : Serian Branch
- log file \\10.6.6.20\Production_logs\logs
History
#1
Updated by Wijaya Kartono over 10 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Pending for production log.
#2
Updated by Norhaidah Md Dasuki over 10 years ago
- Subject changed from ID : 1831 - FW: [Request ID :##33250##] : LIVE RIB: Forgot Password. to SCP ID# 1831 : [Request ID :##33250##] - LIVE RIB: Forgot Password
#3
Updated by Yap Kah Yan over 10 years ago
CIF in IBAM: 280066236
Pending CIF returned by host
#4
Updated by Wijaya Kartono over 10 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Wijaya Kartono to Norhaidah Md Dasuki
- % Done changed from 0 to 100
Issue solved. Confirmed by Ruzaimah (AGRO IT Team) as at 10 February 2014.
Root Cause: CIF in Host and IBAM was not same. Send back to user to do CIF Normalization in HOST.