B - Production Support » Agrobank Support » RIB

February 12, 2014

16:55 Support #4041 (Work Completed-End life cycle): SCP ID# 1831 : [Request ID :##33250##] - LIVE RIB:...

Issue solved. Confirmed by Ruzaimah (AGRO IT Team) as at 10 February 2014.
Root Cause: CIF in Host and IBAM was not ... Wijaya Kartono

February 07, 2014

16:29 Support #4119 (Development / Work In Progress): SCP ID# 1986 : Joint Account & Close account appe...

Pending screenshot from user Yap Kah Yan

16:28 Support #4116 (Internal Testing): SCP ID # 1983 : LIVE: Change Password Error

Root Cause:
Config setting in TB_AM_CONFIG (DB)
P_EXPIRY_DAY is set to 31 (RIB) and 30 (BIB) based on UAT env
Note... Yap Kah Yan

February 05, 2014

17:11 Support #4119: SCP ID# 1986 : Joint Account & Close account appear in AGRONET

+*Related Acc:*+... Ahmad Hazri

17:04 Support #4119 (Closed - End of life cycle): SCP ID# 1986 : Joint Account & Close account appear i...

Reported by Ruzaimah
Agronet customer reported that there is unidentified account appear in their account.
Upon c... Ahmad Hazri

15:13 Support #4116 (Closed - End of life cycle): SCP ID # 1983 : LIVE: Change Password Error

Dear Support,

Customer unable to perform Change Password in Profile Management, error prompt ‘Password Expired’.
... William Gozali Tan

February 04, 2014

16:28 Support #4041: SCP ID# 1831 : [Request ID :##33250##] - LIVE RIB: Forgot Password

CIF in IBAM: 280066236
Pending CIF returned by host Yap Kah Yan

14:16 Support #4077 (Internal Testing): SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Root Cause:
javascript used to clear form did not clear 2nd validation indicator
Fix:
fix javascript to clear 2n... Yap Kah Yan

January 30, 2014

11:56 Support #4077: SCP ID# 1918 : IBG via RIB-rejected by MyClear PaySwitch

Hi Kah Yan,
Kindly assist to fix the issue. Thank you.
*Step to re-produce:*
+*Scenario 1:*+
# Click on Ne... Lizahwati Basirun

January 29, 2014

17:56 Support #4104 (Work Completed-End life cycle): SCP ID # 1971 : New Production EPAY endpoint URL

Migrated successfully on 24 January 2014. Wijaya Kartono

January 27, 2014

11:05 Support #4105 (Work Completed-End life cycle): SCP ID # 1972 : Browser Idle more than 5 minutes

Kindly assist to check on Encik Subri Md Noh issue on the browser idle more than 5 minute when performing the transac... William Gozali Tan

January 24, 2014

16:22 Support #4104 (Work Completed-End life cycle): SCP ID # 1971 : New Production EPAY endpoint URL

Refer to email from Beh below, kindly change the ePAY endpoint URL for production.
Will migrate by today around 5-6... William Gozali Tan

January 22, 2014

17:43 Support #4080 (Pending Customer Feedback): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Unsucce...

The root cause is: TAC request flag is set as static variable. Therefore while many users try to perform any transact... Wijaya Kartono

17:40 Support #4089 (Pending Customer Feedback): SCP ID# 1932 : [Request ID :##34664##] : LIVE: Interba...

The root cause is: TAC request flag is set as static variable. Therefore while many users try to perform any transact... Wijaya Kartono

17:38 Support #4087: SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable to make a mobile reload

Fixed, tested on SIT and migrated successfully. Wijaya Kartono

17:37 Support #4087 (Pending Customer Feedback): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable ...

For unsuccessful transaction with host error reason as "Empty Bean Response - Read Timeout",
The root cause is: Conn... Wijaya Kartono

17:17 Support #4083: SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem in Bill Payment

Fixed, tested on SIT and migrated successfully. Wijaya Kartono

17:16 Support #4083 (Pending Customer Feedback): SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem...

For transaction below:
Transaction From Account No : 1007021000052520
Amount : 30.75
Transaction Date : 15/01/201... Wijaya Kartono

January 21, 2014

10:18 Support #4087 (Development / Work In Progress): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Un...

Wijaya Kartono

09:56 Support #4089 (Development / Work In Progress): SCP ID# 1932 : [Request ID :##34664##] : LIVE: In...

Wijaya Kartono

January 20, 2014

15:00 Support #4089 (Closed - End of life cycle): SCP ID# 1932 : [Request ID :##34664##] : LIVE: Interb...

Customer call cannot make interbank transaction.
Tac received successfully.
After enter the TAC number in the field... William Gozali Tan

13:47 Support #4083: SCP ID# 1928 : [Request ID :##34614##] - LIVE: Problem in Bill Payment

For the email, clearly see the "Empty Bean Response - Read Timeout" in the Host Response Error Message. This is clear... Tan Lee Yong

12:20 Support #4087 (Closed - End of life cycle): SCP ID# 1931 : [Request ID :##34655##] - LIVE: Unable...

Pelanggan mengadu tidak dapat buat topup pinless dan pinbase sejak 15/1/2014 hingga hari ini 20/1/2014.

Alasan ia... William Gozali Tan

January 16, 2014

19:24 Support #4083 (Closed - End of life cycle): SCP ID# 1928 : [Request ID :##34614##] - LIVE: Proble...

Dear support.
Please rectify.
Refer log at \\10.6.6.20\Production_logs\logs
Note : Have been check with middle... William Gozali Tan

15:42 Support #2562 (Closed - End of life cycle): SCP ID# 395 : IBG transfer - service not available

Norhaidah Md Dasuki

January 15, 2014

18:41 Support #4076: SCP ID# 1917 : IBG Transaction Status - Successfull

Reviewed and sign-off. Send to user for SIT and UAT. Norhaidah Md Dasuki

18:33 Support #4076: SCP ID# 1917 : IBG Transaction Status - Successfull

Hi Kak Haida,
I tested full cycle for both side RIB and IBAM using this URL.Thank you.
http://10.6.6.20/ibam.si... Lizahwati Basirun

18:27 Support #4080 (Development / Work In Progress): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Un...

Wijaya Kartono

18:03 Support #4076 (User Acceptance Test): SCP ID# 1917 : IBG Transaction Status - Successfull

Hi Kak Haida,
Issue has been fixed and successfully tested on http://10.6.6.20/ibam.sit.prod/common/Login.do .
... Lizahwati Basirun

17:48 Support #4054 (Work Completed-End life cycle): SCP ID# 1839 : FW: e-pay Web Service Recon Report ...

RUZAIMAH BINTI SAMAT Jan 7, 2014 10:40 AM
Mohon close. Isu ini telah resoved.
Root cause : Transaksi terlibat adala... Norhaidah Md Dasuki

17:36 Support #4080 (Closed - End of life cycle): SCP ID# 1922 : [Request ID :##34545##] - LIVE: Unsucc...

Reported by Ruzaimah
Refer log at \\10.6.6.20\Production_logs\logs
Customer complaint unable to make IBG Transf... Ahmad Hazri

17:06 Support #4077 (Development / Work In Progress): SCP ID# 1918 : IBG via RIB-rejected by MyClear Pa...

Wijaya Kartono

12:21 Support #4076 (Internal Testing): SCP ID# 1917 : IBG Transaction Status - Successfull

Root Cause: Merging issue, code replaced with the old one
Solution: Change back the code
Fixed and deployed. Kind... Wijaya Kartono