Support #4061

SCP ID# 1896 : Unable to approve token binding - Corporate ID (MYBISMIE)

Added by William Gozali Tan over 10 years ago. Updated over 10 years ago.

Status:Closed - End of life cycleStart date:January 03, 2014
Priority:NormalDue date:
Assignee:Hartanto Boby% Done:

0%

Category:-Spent time:-
Target version:-

Description

Dear Penril,
From log the response code error from rcas is 45 means
45 Provider not match

Please explain in what scenario this error code responded to RCMS? Why does it responded as 45?

Please revert.

Thanks

RCAS.zip (1.12 MB) Ting Wei Gan, January 06, 2014 10:22

rcas_1_1.xls (6 KB) Ting Wei Gan, January 07, 2014 09:52

rcas_2_2.xls (6 KB) Ting Wei Gan, January 07, 2014 09:52

History

#1 Updated by Ting Wei Gan over 10 years ago

  • File RCAS.zip added
  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Logs requested from user.

#2 Updated by Ting Wei Gan over 10 years ago

  • File rcas_1_1.xls added
  • File rcas_2_2.xls added
  • Status changed from Development / Work In Progress to Pending Customer Feedback

Update #1
Based on the log provided, we found out that token of serial number 2688584773, 2688584766 and 2688584759 were being authorized to assign to the users at the time error occurred. Customer are required to run the SQL queries below.

select * from TB_AM_VASCO where V_SERIAL_NO in ('2688584773', '2688584766', '2688584759')

select * from TB_AM_USER where U_USER_ALIAS in ('MYBISMIE1A', 'MYBISMIE2A', 'MYBISMIE3A')

Result attached.

Update #2
Reply to Naza:

Hi Naza,

From the query result, the provider of user MYBISMIE1A, MYBISMIE2A and MYBISMIE3A is Malaysia, while the provider of the tokens (Serial No: 2688584759, 2688584766, 2688584773) is Singapore. RCAS returns error code 45 because the provider of user and the token are different (User: Malaysia, Token: Singapore).

Please cancel any token binding request for user MYBISMIE1A, MYBISMIE2A and MYBISMIE3A. Then, try to bind token to the users again. Make sure the provider of the token is the same as the provider of the user.

Thank you.

#3 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

  • Status changed from Pending Customer Feedback to Pending Prod Deployment
  • Assignee changed from Ting Wei Gan to Hartanto Boby

#4 Updated by Hartanto Boby over 10 years ago

  • Status changed from Pending Prod Deployment to Closed - End of life cycle

valid error. Must assign token from same provider with the user

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