Support #4086
SCP ID : 1930 - M2U Production - Mobile Reload XL Failed
| Status: | Closed - End of life cycle | Start date: | January 20, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 0% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Reported by Ferry
User top up XL dengan status ‘Gagal’ dan Rekening di Debit (tgl 17/01/2014).
Dari MSS - Customer Transaction Inquiry tidak ditemukan aktivitas user, last activity-nya yang terdeteksi pada bulan November 2013.
User-id : yovitaartha
Top up mobile number : 081977826019
Amount : Rp 25.000
History
#1
Updated by Ahmad Hazri over 10 years ago
- File 0.jpg added
#2
Updated by Rayvandy Gabbytian over 10 years ago
Activity of user actually exists, however the reference number / trnx id in MSS were truncated (without date), due to artajasa certification that requires to omit the date and time. So, I added back the datetime in trnx id in MSS.
Summary:
- Ref No for customer front end : without date
- Ref No for receipt : without date
- Ref No for Back Office/MSS: must contain date.
This change will affect RIB and MSS.
#3
Updated by Rayvandy Gabbytian over 10 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Rayvandy Gabbytian to Ahmad Hazri
This case is similar to Case 1930 (MSS Cust Trnx Enquiry Error). Already done necessary fix.
Dear Bang Ateh,
Kindly close this case.
Thanks.
#4
Updated by Ahmad Hazri over 10 years ago
Noted with thanks