B - Production Support » Maybank Support » Maybank BII M2U-RIB Support

February 04, 2014

09:28 Support #4086: SCP ID : 1930 - M2U Production - Mobile Reload XL Failed

Noted with thanks Ahmad Hazri

09:25 Support #4081: SCP ID# 1923 : Add To Favorite SKN/LLG

NOted with thanks Ahmad Hazri

09:13 Support #4100: SCP ID # 1969 : MSS_customer transaction enquiry

Noted with thanks Ahmad Hazri

February 03, 2014

11:51 Support #4106 (Pending Customer Feedback): [SCP ID : 1973] - M2U Production - Mobile Pospaid Matr...

Update at 27th Jan 2014. IT team is still do checking.
None of the changes shall be done at M2U.
Update at 3rd ... Rayvandy Gabbytian

11:45 Support #4081 (Closed - End of life cycle): SCP ID# 1923 : Add To Favorite SKN/LLG

Dear Bang Ateh,
Kindly close this case, since there is no further feedback from Bu Anna.
Thanks. Rayvandy Gabbytian

11:35 Support #4086 (Closed - End of life cycle): SCP ID : 1930 - M2U Production - Mobile Reload XL Fa...

This case is similar to Case 1930 (MSS Cust Trnx Enquiry Error). Already done necessary fix.
Dear Bang Ateh,
Ki... Rayvandy Gabbytian

11:29 Support #4100 (Closed - End of life cycle): SCP ID # 1969 : MSS_customer transaction enquiry

Bang Ateh,
Already asked Bu Anna whether I can close this case on 3rd Feb 2014. Seems there is no further feedback... Rayvandy Gabbytian

11:27 Support #4100: SCP ID # 1969 : MSS_customer transaction enquiry

Details of the fix:
- RIB: Fix untuk trnx id yang terpotong (tanpa tanggal) untuk transaksi mobile reload.
- MSS:... Rayvandy Gabbytian

January 27, 2014

13:08 Support #4106 (Closed - End of life cycle): [SCP ID : 1973] - M2U Production - Mobile Pospaid Mat...

Reported by Ferry
User failed when inquiry from Menu Mobile Postpaid – Matrix (request function not supported)
Ahmad Hazri

January 24, 2014

15:24 Support #4086: SCP ID : 1930 - M2U Production - Mobile Reload XL Failed

Activity of user actually exists, however the reference number / trnx id in MSS were truncated (without date), due to... Rayvandy Gabbytian

January 23, 2014

16:10 Support #4100 (Pending Customer Feedback): SCP ID # 1969 : MSS_customer transaction enquiry

Already ask bu Anna via bbm to do testing. Currently she is still training IB customer service in other branch. So mo... Rayvandy Gabbytian

16:06 Support #4100 (Development / Work In Progress): SCP ID # 1969 : MSS_customer transaction enquiry

Already deployed this to production. Problem due to transaction reference number parsing failure substring (10,20). A... Rayvandy Gabbytian

14:56 Support #4100 (Closed - End of life cycle): SCP ID # 1969 : MSS_customer transaction enquiry

MSS Production cannot access transaction enquiry
Error as attached William Gozali Tan

January 22, 2014

14:53 Support #4093: SCP ID# 1938 : M2U Production : Reference Number di transfer online

Error 51 happened due to insufficient fund on account.
Important notes:
- Normal ca/sa account must have minimum ... Rayvandy Gabbytian

14:14 Support #4094: [SCP ID : 1939 ] - M2U Production - Error Migration

Noted with thanks. Ahmad Hazri

13:33 Support #4093 (Closed - End of life cycle): SCP ID# 1938 : M2U Production : Reference Number di t...

Pak Adit has done testing in production, the validation already correct. However, result page still hit error 51 (fro... Rayvandy Gabbytian

13:29 Support #4081 (Pending Customer Feedback): SCP ID# 1923 : Add To Favorite SKN/LLG

We have installed the fix to production. Waiting for Bu Anna to test. This applies to FCR as well. Whilst for RTGS, B... Rayvandy Gabbytian

13:24 Support #4094 (Closed - End of life cycle): [SCP ID : 1939 ] - M2U Production - Error Migration

Pak Ferry has confirmed that user had successfully migrated to m2u. Kindly close this case. Rayvandy Gabbytian

January 21, 2014

17:59 Support #4081: SCP ID# 1923 : Add To Favorite SKN/LLG

I've done cutting only at set method of ESB, not entire toAccountHolderName.
Example:
if(biiAccount.isSavingAc... Rayvandy Gabbytian

16:23 Support #4093: SCP ID# 1938 : M2U Production : Reference Number di transfer online

Pak Adit is testing it in UAT but having problem accessing it. He said please move this fix to production. I'm waitin... Rayvandy Gabbytian

16:06 Support #4094 (Pending Customer Feedback): [SCP ID : 1939 ] - M2U Production - Error Migration

Already informed Pak Ferry to test this in PROD environment. Waiting for his feedback. Rayvandy Gabbytian

16:05 Support #4094 (Development / Work In Progress): [SCP ID : 1939 ] - M2U Production - Error Migration

The issue happened when developer doing 'hot code' change in the server. There is foreign character inserted (") afte... Rayvandy Gabbytian

13:39 Support #4094 (Closed - End of life cycle): [SCP ID : 1939 ] - M2U Production - Error Migration

Reported by ferry
Dear Penril Customer Support
After user create Security Question, system will shown an error (a... Ahmad Hazri

12:37 Support #4093 (User Acceptance Test): SCP ID# 1938 : M2U Production : Reference Number di transfe...

Toomy, kindly deploy this changes to bii-rib-uat.
and also remove bii-rib-int-uat and bii-admin-int-uat, i'll info... Rayvandy Gabbytian

12:30 Support #4093 (Development / Work In Progress): SCP ID# 1938 : M2U Production : Reference Number ...

Fix the validation for favorite interbank online. To make it the same as new interbank online. Previously we missed t... Rayvandy Gabbytian

12:04 Support #4093 (Closed - End of life cycle): SCP ID# 1938 : M2U Production : Reference Number di t...

Untuk Transfer Online kolom input reference number apakah memang harus 16 digit dan numeric saja, bukannya numeric da... William Gozali Tan

10:39 Support #3516 (Closed - End of life cycle): SCP ID# 739 : Update Logo BII M2U

I assumed this should be done already. So im closing this case. Please reopen if it not.
Ahmad Hazri

January 20, 2014

18:53 Support #3717 (Development / Work In Progress): SCP ID# 1207 : M2U History have different amount

Rayvandy Gabbytian

18:52 Support #3514 (Closed - End of life cycle): SCP ID# 737 : MSS on Approval Menu User Access should...

Already deployed this to production, so far Pak Iman (ID Management) has no further complain about it. Rayvandy Gabbytian

18:51 Support #3514 (Development / Work In Progress): SCP ID# 737 : MSS on Approval Menu User Access sh...

Rayvandy Gabbytian

18:51 Support #3459 (Closed - End of life cycle): SCP ID# 729 : Menu Favorite Transfer SKN/RTGS can be ...

Rayvandy Gabbytian

18:50 Support #3457 (Closed - End of life cycle): SCP ID# 716 : Missing dropdown for beneficiary bank o...

Closed. Rayvandy Gabbytian

18:50 Support #3456 (Closed - End of life cycle): SCP ID# 715 : Session timeout on foreign currency tra...

Rayvandy Gabbytian

18:49 Bug #3454 (Closed - End of life cycle): BII M2U: Migration - User Aditya Can't Migrate

Rayvandy Gabbytian

18:49 Support #3453 (Closed - End of life cycle): SCP ID# 708 : Session Timeout on step 1 for transacti...

Rayvandy Gabbytian

18:47 Support #3452 (Closed - End of life cycle): SCP ID# 710 : Session Timeout on Time Deposit Inquiry...

Rayvandy Gabbytian

18:47 Support #3451 (Closed - End of life cycle): SCP ID# 709 : Menu manage Future Date Transfer displa...

Rayvandy Gabbytian

18:46 Support #3450 (Closed - End of life cycle): SCP ID# 711 : Time Deposit Placement

Rayvandy Gabbytian

18:46 Bug #3445 (Closed - End of life cycle): BII-RIB: BII CC - Remap Available Balance to Available Cr...

Rayvandy Gabbytian

18:46 Support #3450 (Development / Work In Progress): SCP ID# 711 : Time Deposit Placement

Rayvandy Gabbytian

18:41 Support #3522 (Closed - End of life cycle): SCP ID# 763 : next and previous statement button disp...

According to Pak Wahyu this item can be closed. The case actually is now reported in https://hub.penril.net/redmine/i... Rayvandy Gabbytian

18:40 Support #3522 (Development / Work In Progress): SCP ID# 763 : next and previous statement button ...

Rayvandy Gabbytian

18:38 Support #3568 (Closed - End of life cycle): SCP ID# 870 : Issue on Register favorite List Mobile ...

Pak Wahyu tested again in production 20th January 2014 and success. Rayvandy Gabbytian

18:38 Change #3587 (Closed - End of life cycle): SCP ID# 945 : Credit Card Session timeout for JCB card

According to Pak Wahyu, this case can be closed. But still need to do further testing with different user. Rayvandy Gabbytian

18:38 Support #3623 (Closed - End of life cycle): [SCP ID : 1119] M2U Production - Current \ previous M...

According to short discussion with Pak Wahyu, this item can be closed. Rayvandy Gabbytian

18:37 Support #3623 (Development / Work In Progress): [SCP ID : 1119] M2U Production - Current \ previo...

This case is as the same as https://hub.penril.net/redmine/issues/3735. Already made some changes on CC statement fil... Rayvandy Gabbytian

18:21 Support #3941 (Closed - End of life cycle): SCP ID : 1497 - M2U Production User Migration Error: ...

According to short discussion with Pak Wahyu, this case can now be closed. Rayvandy Gabbytian

18:20 Support #3910 (Closed - End of life cycle): ID : 1426 - Fwd: M2U - Session Expired upon security...

According to Pak Thomas' email, this item can be closed. Rayvandy Gabbytian

18:10 Support #3980: SCP ID# 1612 : M2U Payment PAM Palyja Invalid Amount

Noted Ahmad Hazri

17:58 Support #4081 (Development / Work In Progress): SCP ID# 1923 : Add To Favorite SKN/LLG

Issue still happens when using Current Account as a source of transaction. Rayvandy Gabbytian

17:54 Support #3726 (Closed - End of life cycle): SCP ID# 1214 : Forgot Password - security question un...

According to Pak Ferry, this case can be closed. Rayvandy Gabbytian

17:52 Support #3633 (Closed - End of life cycle): SCP ID #ID 1137 : Button reprint for Mobile reload

According email written by Pak Thomas, this case can be closed. Rayvandy Gabbytian

17:46 Support #3616 (Closed - End of life cycle): SCP ID# 1095 : Failed to migration m2u

Any case related to migration can be closed, according to Pak Ferry. Rayvandy Gabbytian

17:46 Support #3633 (Pending Customer Feedback): SCP ID #ID 1137 : Button reprint for Mobile reload

Waitnf for feedback from Pak Thomas. Rayvandy Gabbytian

17:41 Support #3661 (Closed - End of life cycle): SCP ID# 1150 : Payment Citibank ( Online Transaction )

According to Bu Anna, this case can be closed. Rayvandy Gabbytian

16:45 Support #3593 (Closed - End of life cycle): SCP ID# 960 : Transaksi SKN

According to Bu Anna this case can be closed. Rayvandy Gabbytian

16:44 Support #3990: SCP ID# 1645 : M2U Production - Failed Migration

Noted, William Gozali Tan

16:40 Support #3565 (Closed - End of life cycle): SCP ID# 851 : Issue on TRansfer Interbank Online

According to Pak Ferry this item can be closed. Rayvandy Gabbytian

16:39 Change #3562 (Closed - End of life cycle): SCP ID# 835 : Display UserID on Message box detail in MSS

According to Pak Ferry this case can be closed. Rayvandy Gabbytian

16:39 Support #4085: SCP ID# 1929 : M2U Production issue system timeout on Account&Banking menu

Noted Gabby. Thanks Ahmad Hazri

16:33 Support #3599: SCP ID# 979 : Issue on SKN transaction Error : value of SourceDescription is too long

According to Bu Anna, this case can be closed. Rayvandy Gabbytian

16:27 Support #3599 (Closed - End of life cycle): SCP ID# 979 : Issue on SKN transaction Error : value ...

According to Bu Anna this case can be closed. Rayvandy Gabbytian

16:22 Support #4030: SCP ID# 1779 : Forgot Password - security question unmasking

Noted,
Anyway, this item has been closed due to no response in three (3) days time from 22 December 2013 ago.
William Gozali Tan

16:19 Support #3653 (Closed - End of life cycle): SCP ID# 1143 : [BII M2U PROD] Wrong Transaction Descr...

According to chort discussion with Bu Anna, this item is already solved in production. Item can be closed. Rayvandy Gabbytian

16:18 Support #3661 (Development / Work In Progress): SCP ID# 1150 : Payment Citibank ( Online Transact...

Rayvandy Gabbytian

16:16 Support #3692 (Closed - End of life cycle): SCP ID# 1141 : IB new--migration failed

According short discussion with Pak Ferry, this item can be closed. Rayvandy Gabbytian

16:14 Support #3717: SCP ID# 1207 : M2U History have different amount

According to Pak Ferry,
In description field should add:
1. Add favorite within BII / SKN/RTGS / FCR etc. follo... Rayvandy Gabbytian

16:06 Support #3980 (Closed - End of life cycle): SCP ID# 1612 : M2U Payment PAM Palyja Invalid Amount

According to Pak Adit this case can be closed. Rayvandy Gabbytian

16:04 Support #3982 (Closed - End of life cycle): SCP ID# 1616 : Wrong Error Mapping For Transfer Withi...

Case can be closed because already deployed in production. Rayvandy Gabbytian

16:04 Support #3988 (Closed - End of life cycle): ID : 1638 - Testing SKN Produksi

Case can be closed according to Bu Anna. Rayvandy Gabbytian

16:00 Support #4013 (Closed - End of life cycle): SCP ID# 1736 : M2U Production Issue - Reset Credential

According tho short discussion with Pak Ferry, item can be closed in customer support portal. Rayvandy Gabbytian

16:00 Support #3990 (Closed - End of life cycle): SCP ID# 1645 : M2U Production - Failed Migration

Pak Ferry will request this to Pak Cut to delete token in m2u. He said can close this item Rayvandy Gabbytian

15:57 Support #4030 (Closed - End of life cycle): SCP ID# 1779 : Forgot Password - security question un...

According tho short discussion with Pak Ferry, item can be closed in customer support portal. Rayvandy Gabbytian

15:29 Support #3692 (Pending Customer Feedback): SCP ID# 1141 : IB new--migration failed

Waiting for feedback from Pak Ferry. Rayvandy Gabbytian

15:25 Support #3717: SCP ID# 1207 : M2U History have different amount

Waiting for Pak Adit's feedback whether there's any changes on the description or else case could be closed. Rayvandy Gabbytian

15:19 Support #3726 (Pending Customer Feedback): SCP ID# 1214 : Forgot Password - security question unm...

Waiting for Pak Ferry's feedback. Rayvandy Gabbytian

15:14 Support #3910 (Pending Customer Feedback): ID : 1426 - Fwd: M2U - Session Expired upon security ...

Waiting for Pak Thomas' feedback. Rayvandy Gabbytian

15:12 Support #3910 (Development / Work In Progress): ID : 1426 - Fwd: M2U - Session Expired upon secu...

this issue shall be solved by integrating new migration wsdl. Rayvandy Gabbytian

15:07 Support #3941 (Pending Customer Feedback): SCP ID : 1497 - M2U Production User Migration Error: 0...

The issue happened due to problem related to token server. There isn't any fix to do at m2u. Waiting for Pak Wahyu's ... Rayvandy Gabbytian

15:02 Support #3980 (Pending Customer Feedback): SCP ID# 1612 : M2U Payment PAM Palyja Invalid Amount

Waiting for Pak Aditya's feedback. This one should be installed in production already. Rayvandy Gabbytian

14:59 Support #3982 (Pending Customer Feedback): SCP ID# 1616 : Wrong Error Mapping For Transfer Within...

Already put this into production, waiting for feedback from Pak Adit. Rayvandy Gabbytian

14:52 Support #3988 (Pending Customer Feedback): ID : 1638 - Testing SKN Produksi

Please take note that this issue is not the same as case #979 whereby SourceDescription is too long (truncate bene na... Rayvandy Gabbytian

14:48 Support #4053 (Closed - End of life cycle): [SCP ID : 1845] - M2U Production SI reccuring

William Gozali Tan

14:43 Support #3990 (Pending Customer Feedback): SCP ID# 1645 : M2U Production - Failed Migration

Pak Ferry needs to request Pak Cut to do unbind token / delete token from m2u's database, so user listi can perform t... Rayvandy Gabbytian

14:31 Support #4013 (Pending Customer Feedback): SCP ID# 1736 : M2U Production Issue - Reset Credential

Waiting feedback from Pak Ferry. Rayvandy Gabbytian

14:28 Support #4013 (Development / Work In Progress): SCP ID# 1736 : M2U Production Issue - Reset Crede...

Item has been fixed by adding the message in application resource towards the message key being used in program. Depl... Rayvandy Gabbytian

14:21 Support #4030 (Pending Customer Feedback): SCP ID# 1779 : Forgot Password - security question unm...

waiting for Pak Ferry's feedback. Rayvandy Gabbytian

14:20 Support #4030 (Development / Work In Progress): SCP ID# 1779 : Forgot Password - security questio...

Rayvandy Gabbytian

14:16 Support #4053: [SCP ID : 1845] - M2U Production SI reccuring

According to Toomy this fix has been deployed to UAT, tested, and deployed to production. I'm now asking Wahyu whethe... Rayvandy Gabbytian

14:07 Support #4079 (Closed - End of life cycle): SCP ID# 1921 : M2U Production - Link Account Syariah ...

Bang ateh,
You may proceed to close this case in customer support portal. Rayvandy Gabbytian

14:05 Support #4079 (Development / Work In Progress): SCP ID# 1921 : M2U Production - Link Account Syar...

Already fixed directly to production. Issue happened due to column account nickname inside IB CUST ACCOUNTS has only ... Rayvandy Gabbytian

14:01 Support #4081 (User Acceptance Test): SCP ID# 1923 : Add To Favorite SKN/LLG

Already asked both Bu Anna and Pak Ferry on 17th and 20th January to test. But still waiting for the feedback. Rayvandy Gabbytian

13:57 Support #4081 (Development / Work In Progress): SCP ID# 1923 : Add To Favorite SKN/LLG

I have fixed this issue and deploy it to bii-rib-int-uat. Waiting for Bu Anna's feedback. Rayvandy Gabbytian

13:54 Support #4085 (Closed - End of life cycle): SCP ID# 1929 : M2U Production issue system timeout on...

Bang Ateh, please proceed to close this item in support portal. Rayvandy Gabbytian

13:53 Support #4085 (Development / Work In Progress): SCP ID# 1929 : M2U Production issue system timeou...

This happened due to timeout at the ESB side. The service has been back to function not long after the issue had occu... Rayvandy Gabbytian

09:01 Support #4086 (Closed - End of life cycle): SCP ID : 1930 - M2U Production - Mobile Reload XL Fa...

Reported by Ferry

User top up XL dengan status ‘Gagal’ dan Rekening di Debit (tgl 17/01/2014).
Dari MSS - Cus... Ahmad Hazri

January 17, 2014

12:01 Support #4085 (Closed - End of life cycle): SCP ID# 1929 : M2U Production issue system timeout on...

Dear Penril Team,

Please check for this production issue :

System Time Out when users click Account&Banking M... William Gozali Tan

January 15, 2014

17:52 Support #4081 (Closed - End of life cycle): SCP ID# 1923 : Add To Favorite SKN/LLG

Nama Penerima di add favorite SKN hanya muncul sampai digit ke 13.
Add favorite dilakukan setelah melakukan transaks... William Gozali Tan

13:56 Support #4079 (Closed - End of life cycle): SCP ID# 1921 : M2U Production - Link Account Syariah ...

At production, link account Syariah got time-out response
UserID : *sierrahotelsierra*
Account syariah : *1714005... William Gozali Tan