Support #3452
SCP ID# 710 : Session Timeout on Time Deposit Inquiry page 2
| Status: | Closed - End of life cycle | Start date: | August 21, 2013 | |
|---|---|---|---|---|
| Priority: | High | Due date: | August 27, 2013 | |
| Assignee: | % Done: | 100% | ||
| Category: | - | Spent time: | 3.00 hours | |
| Target version: | - |
Description
Reported by Wahyu:
please Check for this production issue :
Session Timeout on Time Deposit Inquiry page 2
Screen Capture Attach
History
#1
Updated by Ahmad Hazri about 11 years ago
#2
Updated by Ahmad Hazri about 11 years ago
Hi Gabby
Please update on this issue
#3
Updated by Rayvandy Gabbytian about 11 years ago
Hi Ateh,
Currently production APP server 172.17.21.39 & 172.17.21.40 have been updated with new credentials, thus vendor does not have access to it for now. Might need IT to raise ticket to helpdesk.
Please ask Wahyu to send the log file to us. I think that will be easier. Path of log file is
172.17.21.39 : /usr/IBM/WebSphere/AppServer/profiles/AppSrv01/logs/member1
172.17.21.40 : /usr/IBM/WebSphere/AppServer/profiles/AppSrv01/logs/member2
#4
Updated by Rayvandy Gabbytian about 11 years ago
- Due date set to August 27, 2013
- Assignee changed from Rayvandy Gabbytian to Ngoh Chee Ping
Hi Chee Ping,
Would you be able to look into this matter? Time deposit enquiry page 2 encounters session timeout.
something being harcoded in TcdAccountSummary.java:
String currentPage = request.getParameter ("p");
if (DataValidator.isEmptyString(currentPage))
{
currentPage = "1";
}I'm not sure if this is the rootcause..? Need your help.
#5
Updated by Rayvandy Gabbytian about 11 years ago
- File SystemOut_13.08.22_23.00.00.log added
Chee Ping,
The error only happens for during BOD test in PROD, not sure about other user. User: lakson2810. Log is as attached.
Find this line:
[8/22/13 10:15:08:892 WIT] 00000b3b SystemOut O [22/08/2013] [10:15:08:891] [ERROR] [IBTcdAccountSummaryServices]:527 - Error code : 9999
[8/22/13 10:15:08:894 WIT] 00000b3b SystemOut O [22/08/2013] [10:15:08:893] [ERROR] [IBTcdAccountSummaryServices]:527 - Error details : java.lang.NullPointerException
at com.ib.enterprise.services.ib103_td.IBTcdAccountSummaryServices.getTcdAccountSummary(IBTcdAccountSummaryServices.java:175)
at com.ib.rib.controller.actions.ib103_td.IBTcdAccountSummaryAction.execute(IBTcdAccountSummaryAction.java:80)
#6
Updated by Ngoh Chee Ping about 11 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 100
This error happened because the pagination. The td account list combine with current, saving and others account. Fixed by change the pagination set up in services.
#7
Updated by Ngoh Chee Ping about 11 years ago
- Status changed from Development / Work In Progress to Finished Development
#8
Updated by Ngoh Chee Ping about 11 years ago
- Status changed from Finished Development to Internal Testing
- Assignee changed from Ngoh Chee Ping to Saputra Febhy Toomy
#9
Updated by Norhaidah Md Dasuki almost 11 years ago
- Subject changed from Session Timeout on Time Deposit Inquiry page 2 (SCP ID : 710) to SCP ID# 710 : Session Timeout on Time Deposit Inquiry page 2
#10
Updated by Rayvandy Gabbytian almost 11 years ago
- Status changed from Internal Testing to Pending Prod Deployment
Deployed to production on 3 Sep 2013.
#11
Updated by Rayvandy Gabbytian almost 11 years ago
- Status changed from Pending Prod Deployment to Pending Customer Feedback
- Assignee changed from Saputra Febhy Toomy to Ahmad Hazri
- % Done changed from 100 to 0
Hi Bang Ateh, please confirm with user if this item can be closed.
Thanks.
#12
Updated by Rayvandy Gabbytian over 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100