Support #4379
[SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA
| Status: | Closed - End of life cycle | Start date: | May 12, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 0% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Please attend user query below
Our BBO unable to upload token for Malaysia provider. Msg as per email trail below. From the log we find out [5/12/14 11:23:57:380 MYT] 00000035 SystemOut O Path ---> /rcas_san/IBM/WebSphere/AppServer/profiles/AppSrv01/rcasconfig/upass.cfg [5/12/14 11:23:57:381 MYT] 00000035 SystemOut O maybank id ---> MAYBANK [5/12/14 11:23:57:383 MYT] 00000035 SystemOut O entering getProviderAccess [5/12/14 11:23:57:393 MYT] 00000035 SystemOut O exiting getProviderAccess [5/12/14 11:23:57:405 MYT] 00000035 SystemOut O entering getProvider [5/12/14 11:23:57:408 MYT] 00000035 SystemOut O exiting getProvider [5/12/14 11:23:57:413 MYT] 00000035 SystemOut O entering getProviderAccess [5/12/14 11:23:57:421 MYT] 00000035 SystemOut O exiting getProviderAccess [5/12/14 11:23:57:441 MYT] 00000035 SystemOut O Provider Access ---> [PHILIPPINES, MALAYSIA, SINGAPORE, BEIJING, SHANGHAI, HONG KONG] [5/12/14 11:24:08:737 MYT] 00000010 WASSession E MTMBuffWrapper storeObject SESN0200E: Caught Exception while trying to serialize. [5/12/14 11:24:08:742 MYT] 00000010 WASSession E MTMHashMap handlePropertyHits SESN0202E: Failed to replicate attribute casUserForm [5/12/14 11:24:14:379 MYT] 00000033 SystemOut O entering CASCustomerEnquiryDetailsServices
History
#1
Updated by Ong Wei Kuan over 10 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ong Wei Kuan to Ahmad Hazri
Hi Hazri,
This error was not caused by our application, and from the webserver logs, this error was caused by the server time out.
"[Mon May 12 14:52:46 2014] 00005765 00000018 - ERROR: lib_rio: wait_on_socket_for_read: ServerIOTimeout fired.
[Mon May 12 14:52:46 2014] 00005765 00000018 - ERROR: ESI: getResponse: failed to get response: rc = 11
[Mon May 12 14:52:46 2014] 00005765 00000018 - ERROR: ws_common: websphereHandleRequest: Failed to handle request"
By the way, the tokens was successfully stored to database.
Suggestion given to rcms tech support,
- to increase the Webserver PlugIn Timeout to suitable the volume of the token.
- to break down the dpx file to 5k or less
#2
Updated by Ahmad Hazri over 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Case closed since Web is not our scope.