Activity
From April 13, 2014 to May 12, 2014
May 12, 2014
- 17:07 Support #4381 (Closed - End of life cycle): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS
- Customer's query as below:
Our BBO has wronglykey in CIF no for Corp Id MYUGAT.
The correct CIF noshould be 02226... - 12:12 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA
- Please attend user query below...
May 09, 2014
- 11:17 Support #4274 (Closed - End of life cycle): SCP ID # 2136 : KFC - creation in RCAS (SG customer)
- Script provided
- 11:14 Support #4278 (Closed - End of life cycle): SCP ID # 2140 : Not able to approve token binding : M...
- 11:13 Support #4281 (Closed - End of life cycle): SCP ID# 2147 : Not able to approve token binding : MY...
- 11:07 Support #4284 (Closed - End of life cycle): SCP ID # 2151 : SUPER URGENT/NEW/RCMS/CORP MNC/COLLEC...
- Provided the script to show United Kingdom in country list
- 11:02 Support #4305 (Closed - End of life cycle): SCP ID # 2169 : Not able to approve token binding-App...
- Issue caused by timeout during user creation. After re-trigger, user creation was successful. User was able to contin...
- 11:01 Support #4309 (Closed - End of life cycle): [SCP ID :##2171##] : TTJ GROUP OF COMPANIES RCMS-Wr...
- Provided script to update the CIF to dummy
- 10:59 Support #4310 (Closed - End of life cycle): SCP ID # 2173 : PRODUCTION ISSUE- 2GO EXPRESS, INC.
- Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had rou...
- 10:57 Support #4317 (Closed - End of life cycle): [SCP ID :##2177##] : Pin gen problem
- Issue caused by there is invalid character in user address (";") causing HSM return error "Invalid Input"
- 10:48 Support #4323 (Closed - End of life cycle): [SCP ID :##2185##] : MYKPJRAWANG/Unable to Approve T...
- Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had rou...
- 10:44 Support #4327 (Closed - End of life cycle): [SCP ID :##2192##] : Unable to print pin mailer
- Connection timeout when sending request to HSM
- 10:43 Support #4329 (Pending Customer Feedback): SCP ID # 2200 : Unable to Authorised MYASINAR token
- Confirm is invalid token. Might caused by token out of sync. Pending for user feedback
- 10:41 Support #4331 (Closed - End of life cycle): SCP ID # 2201 : Unable to approve token binding - BEK...
- Issue caused by mobile number exceed maximum length (max : 16, received : 18). User update the mobile number and re-t...
- 10:38 Support #4369 (Closed - End of life cycle): [SCP ID :##2231##] : Wrong Corp ID created
- Advise user to select existing corporate ID instead of create new corporate ID
May 07, 2014
- 14:55 Support #4370 (Closed - End of life cycle): [SCP ID :##2232##] : mobile number not updated in RCA...
- Customer complains:
We have made changes in RCMS but system not update RCAS, We have lodged complaint to Helpdesk ... - 11:30 Support #4369 (Closed - End of life cycle): [SCP ID :##2231##] : Wrong Corp ID created
- Please assist to raise Ticket and assign this issue to RCMS Group for further investigation. Details are as below:
... - 08:48 Support #4296 (Pending Customer Feedback): [SCP ID :##2163##] : MY1LENS : Not able to approve tok...
- Error Code 46: User ID Has Been Assigned To Another Token
This is the issue cause by timeout from websphere.
The ...
April 18, 2014
- 18:42 Support #4331 (Closed - End of life cycle): SCP ID # 2201 : Unable to approve token binding - BEK...
- Kindly attend to customer enquiry below:
Company: *BEKAERT SOUTHERN WIRE SDN BHD*
Corporate ID: *MYBEKAER*
User ... - 16:17 Support #4329 (Closed - End of life cycle): SCP ID # 2200 : Unable to Authorised MYASINAR token
- Company: *SINAR JUTAWAN SDN BHD*
Corporate ID: *MYASINAR*
User ID: *MYASINAR1A*
Description of problem: Customer... - 10:57 Support #4327 (Closed - End of life cycle): [SCP ID :##2192##] : Unable to print pin mailer
- User has issue to print mailer
April 17, 2014
- 15:17 Support #4323 (Closed - End of life cycle): [SCP ID :##2185##] : MYKPJRAWANG/Unable to Approve T...
- Please attend below user query:...
April 15, 2014
- 08:59 Support #4317 (Closed - End of life cycle): [SCP ID :##2177##] : Pin gen problem
- BBO unable to print
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