Activity - Maybank RCAS Support - Penril Support System

Activity

From August 22, 2024 to September 20, 2024

September 16, 2024

02:02 Support #14181 (New - Begin Life Cycle): [SCP ID :##7143##] : RCMS V24 SIT: New user creation Pas...: Hi,
Kindly attend below request:-
Can you please check for new user creation Password pin email is not generated ... Zahir Abd Latif

September 11, 2024

13:33 Support #14177 (Investigation): [SCP ID :##7139##] : RSSO SIT - RCAS Defect: User Login_CFO SSO...: binti Nazli Anuari Aina Najihah
13:32 Support #14170 (Investigation): [SCP ID :##7133##] : RSSO SIT - User Login_Hard Token_Expired otp...: binti Nazli Anuari Aina Najihah
13:28 Support #14177 (Investigation): [SCP ID :##7139##] : RSSO SIT - RCAS Defect: User Login_CFO SSO...: Hi,
Kindly attend below request:-
RSSO SIT - RCAS Defect: User Login_CFO SSO_Response code 6
Zahir Abd Latif

September 04, 2024

16:47 Support #14161 (Closed - End of life cycle): [SCP ID :##7124##] : RCAS_ Add_Other Application Acc...: Issue closed in SCP. Zahir Abd Latif
16:45 Support #14145 (Closed - End of life cycle): [SCP ID :##7116##] : RSSO SIT - Deleted Company User: Issue closed in SCP. Zahir Abd Latif
16:41 Support #14113 (Closed - End of life cycle): [SCP ID :##7102##] : RE: 20240802/SECURE2U/FORDECO S...: Issue closed in SCP. Zahir Abd Latif
16:40 Support #14044 (Closed - End of life cycle): [SCP ID :##7061##] : RE: New Customer Login reset pa...: Issue closed in SCP. Zahir Abd Latif
16:38 Support #14013 (Closed - End of life cycle): [SCP ID :##7037##] : 20240509/PROD/RCAS : Nur Nasuha...: Issue closed in SCP. Zahir Abd Latif

September 03, 2024

20:16 Support #14170 (Investigation): [SCP ID :##7133##] : RSSO SIT - User Login_Hard Token_Expired otp...: Hi,
Kindly attend below request:-
M2UBIZM25-2316
Actual Result: User can still use Hard token OTP after 15 sec... Zahir Abd Latif

September 02, 2024

10:41 Support #14113 (Pending Customer Feedback): [SCP ID :##7102##] : RE: 20240802/SECURE2U/FORDECO SD...: Saadah suspected client key in apps PIN (which is designed as 6 digit) during transaction approval.
During transacti... binti Nazli Anuari Aina Najihah
10:39 Support #14113 (Development / Work In Progress): [SCP ID :##7102##] : RE: 20240802/SECURE2U/FORDE...: Customer reset password and retry, issue persists. Asked for logs during the attempt binti Nazli Anuari Aina Najihah
10:34 Support #14013 (Pending Customer Feedback): [SCP ID :##7037##] : 20240509/PROD/RCAS : Nur Nasuha ...: Advised to reset the password for user ID '00155709' and attempt to log in with the new password binti Nazli Anuari Aina Najihah
10:32 Support #14013 (Development / Work In Progress): [SCP ID :##7037##] : 20240509/PROD/RCAS : Nur Na...: According to the logs and spool provided, the HSM returned error response 01 – PIN verification failed binti Nazli Anuari Aina Najihah
10:28 Support #14044 (Pending Customer Feedback): [SCP ID :##7061##] : RE: New Customer Login reset pas...: Root Cause:
HSM return error 1 which is invalid credential during force change password attempt after first time log... binti Nazli Anuari Aina Najihah
10:27 Support #14044 (Development / Work In Progress): [SCP ID :##7061##] : RE: New Customer Login rese...: the HSM returned error code 1 which is invalid credential ( wrong user id / password ) during reset password attempt binti Nazli Anuari Aina Najihah
10:24 Support #14161 (System Integration Test): [SCP ID :##7124##] : RCAS_ Add_Other Application Access...: Asked them confirm which API was triggered and the timestamp of the attempt of adding application access to the user
... binti Nazli Anuari Aina Najihah
10:20 Support #14145 (System Integration Test): [SCP ID :##7116##] : RSSO SIT - Deleted Company User: Asked to confirm the timestamp and which API was triggered during the attempt to delete user from BBO SSO side
This ... binti Nazli Anuari Aina Najihah
10:17 Support #14145 (Development / Work In Progress): [SCP ID :##7116##] : RSSO SIT - Deleted Company ...: Checked the logs and suspected the API was not triggered binti Nazli Anuari Aina Najihah

August 27, 2024

19:10 Support #14161 (Development / Work In Progress): [SCP ID :##7124##] : RCAS_ Add_Other Application...: binti Nazli Anuari Aina Najihah
19:10 Support #14146 (Work Completed-End life cycle): [SCP ID :##7117##] : RSSO SIT - Unable to Update ...: Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting t... binti Nazli Anuari Aina Najihah
19:09 Support #14146 (Development / Work In Progress): [SCP ID :##7117##] : RSSO SIT - Unable to Update...: binti Nazli Anuari Aina Najihah
19:08 Support #14147 (Work Completed-End life cycle): [SCP ID :##7118##] : Unable to Disable User in RC...: Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting t... binti Nazli Anuari Aina Najihah
19:07 Support #14148 (Work Completed-End life cycle): [SCP ID :##7119##] : RSSO SIT - Error while perfo...: Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting t... binti Nazli Anuari Aina Najihah
17:20 Support #14161 (Closed - End of life cycle): [SCP ID :##7124##] : RCAS_ Add_Other Application Acc...: Hi,
Kindly attend below request:-
M2UBIZM25-2301
Zahir Abd Latif

August 26, 2024

09:55 Support #14146: [SCP ID :##7117##] : RSSO SIT - Unable to Update User in RCAS. "Session Expired": Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting t... binti Nazli Anuari Aina Najihah
09:54 Support #14147 (Development / Work In Progress): [SCP ID :##7118##] : Unable to Disable User in R...: Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting t... binti Nazli Anuari Aina Najihah
09:53 Support #14148 (Development / Work In Progress): [SCP ID :##7119##] : RSSO SIT - Error while perf...: Root Cause:
The corporate ID data does not exist in the RCAS database causing NullPointerException when attempting t... binti Nazli Anuari Aina Najihah

August 22, 2024

11:50 Support #14113 (Investigation): [SCP ID :##7102##] : RE: 20240802/SECURE2U/FORDECO SDN BHD - 03WL...: Previously got pin length error since pinLength should be between 8-16. HSM returned response code 54.
User retry... binti Nazli Anuari Aina Najihah
11:28 Support #14148 (Investigation): [SCP ID :##7119##] : RSSO SIT - Error while performing your reque...: binti Nazli Anuari Aina Najihah
11:28 Support #14145 (Investigation): [SCP ID :##7116##] : RSSO SIT - Deleted Company User: binti Nazli Anuari Aina Najihah

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