Support #4559
[SCP ID :##2340##] : MERCURY SECURITIES SDN BHD/Reset Password ( Change Email Address )-PASSWORD APPROVAL FAILED
| Status: | Work Completed-End life cycle | Start date: | July 17, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 0% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Please attend below inquiry :
From cas.log we find out error below :- 2014-07-14 17:47:02,086 INFO com.ebworx.dtb.host.cas.CASServiceCore (?:?) - CAS_RESULT [generatePassword] : [MYMERCURY1U,MERCURY] = 998 2014-07-14 17:47:04,315 DEBUG com.ebworx.dtb.host.cas.CASServiceCore (?:?) - com.ebworx.dtb.host.cas.vo.CASServiceReqVO@4228bc3a[ Note : 998 Remote exception
History
#1
Updated by Ong Wei Kuan about 10 years ago
Hi Hazri,
Does user send any email regarding this issue?If yes, kindly forward the user email to me. Thanks.
#2
Updated by Ong Wei Kuan about 10 years ago
- Assignee changed from Ong Wei Kuan to Ahmad Hazri
#3
Updated by Ahmad Hazri about 10 years ago
Wei Quan
No, they did not.
#4
Updated by Ahmad Hazri about 10 years ago
- Assignee changed from Ahmad Hazri to Ong Wei Kuan
#5
Updated by Ong Wei Kuan about 10 years ago
- Assignee changed from Ong Wei Kuan to Yap Kah Yan
Hi Hazri,
Noted. This issue will pass to Kah Yan now. Thanks.
#6
Updated by Yap Kah Yan about 10 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Ahmad Hazri
Suggest to check in RCMS.
We receive real time (R) for autosend indicator from RCMS but in RCAS user autosend indicator is set to pin mailer (P)
If R is set for autosend indicator, the user need to have email address.
In this case, the user do not have a email address.
#7
Updated by Zahir Abd Latif about 10 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
This case is closed now due to no respond from customer in 3 (three) working days.