Support #4707

[SCP ID :##2417##] : 201400829/PROD/RCMS/MY/ERROR/MYSCM/Multiple email for reset password.

Added by Zahir Abd Latif about 10 years ago. Updated almost 10 years ago.

Status:Closed - End of life cycleStart date:September 15, 2014
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Customer reported received 2 emails on 28/8/14 after reset password.  According to Ebworx, RCMS only send 1 request to RCAS.
Please help to check why there are two emails sent to customer.
Please find RCAS log dated 28/8/14 in shared folder below.

\\10.45.51.77\Deployment\RCAS\Logs_RCAS\RCAS_28AUG2014

History

#1 Updated by Ong Wei Kuan about 10 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

From rcas log, there are two request for reset password, thus sent out two emails. However, from rcms log, there is only one request sent to RCAS for reset password.

#2 Updated by Zahir Abd Latif almost 10 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle
  • Assignee changed from Ong Wei Kuan to Zahir Abd Latif
  • % Done changed from 0 to 100

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