Support #4710
[SCP ID :##2419##] : 20140910/ERROR/RCMS-MY/USER LOGIN/MYSATOKF/ Error on OTP (00O9MKJEQ).
| Status: | Closed - End of life cycle | Start date: | September 15, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
The issue is User is getting this error message when logging into the system. Upon checking in RCAS, it shows that last used date is 10/9/2014 15:21 (this moment user hits the error). Please investigate the rootcause since customer unable to login until now. From our checking with cas log (RCMS). We find out cas return error 30. Means 30 Invalid OTP 2014-09-15 13:22:31,176 INFO com.ebworx.dtb.host.cas.CASServiceCore (?:?) - CAS_RESULT [verifyOTP] : [MYSATOKF1D,MYSATOKF] = 30
Customer reported that Token serial number is correct, as per installed in RCAS.
Details
CORP ID - MYSATOKF USER ID - MYSATOKF1D
History
#1
Updated by Ong Wei Kuan about 10 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
From the provided log, I found this user was successfully login to RCMS, I can't see any login issue on this user.
[9/15/14 13:22:18:692 MYT] 00000033 SystemOut O Invoke WS-API verifySimpleLogin with NONCE
[9/15/14 13:22:18:692 MYT] 00000033 SystemOut O userId=MYSATOKF1D
[9/15/14 13:22:18:693 MYT] 00000033 SystemOut O companyId=MYSATOKF
[9/15/14 13:22:18:693 MYT] 00000033 SystemOut O applicationId=200
[9/15/14 13:22:18:917 MYT] 00000033 SystemOut O Response for wsVerifySimpleLogin : dbd0c681-6721-4f9b-a590-676feca26122 <msg><msgHeader><responseCode>0</responseCode></msgHeader><msgBody><companyId>MYSATOKF</companyId><email>satokfurniture@hotmail.com</email><recordId>374678940</recordId><isPasswordAgeThreshold>N</isPasswordAgeThreshold><username>JACINTA YOH KENG SANG</username><passwordAgeRemaining>30</passwordAgeRemaining><userStatus>Active</userStatus></msgBody></msg>
[9/15/14 13:22:18:917 MYT] 00000033 SystemOut O CASServices.wsVerifySimpleLogin() - END dbd0c681-6721-4f9b-a590-676feca26122 [Time taken:266 ms]
#2
Updated by Yap Kah Yan almost 10 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Suggest to customer to reset token on September 17
Findings:
Return code from Vasco library (AAL2Wrap) = 1
Mapped in RCAS = 30 (INVALID_OTP_CREDENTIAL)
We suggest to reset token from RCAS / RCMS and ask user to retest.
Thank you.
Log snippet:
[9/15/14 13:22:24:385 MYT] 0000003b SystemOut O Return Code = 1
[9/15/14 13:22:24:385 MYT] 0000003b SystemOut O Return Code Description = Operation Successful
[9/15/14 13:22:24:386 MYT] 0000003b SystemOut O TokenManagementServiceImpl.verifyTokenOTP() - verifyOTP1 - END d5ffddc5-2f4d-4c70-8b80-36c1f92bffb7 [Time taken:27 ms]
[9/15/14 13:22:24:386 MYT] 0000003b SystemOut O Response Code=1
[9/15/14 13:22:24:438 MYT] 0000003b SystemOut O Response for wsVerifyTokenOTP : 684e5891-0ffe-4ddc-8238-d7ef8d2b5aed <msg><msgHeader><responseCode>30</responseCode></msgHeader><msgBody/></msg>
[9/15/14 13:22:24:438 MYT] 0000003b SystemOut O CASServices.wsVerifyTokenOTP() - END 684e5891-0ffe-4ddc-8238-d7ef8d2b5aed [Time taken:132 ms]
#3
Updated by Zahir Abd Latif almost 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100