Support #5135
[SCP ID :##2539##] : 20150114/QUERY/RCMS/MYSCIBHD/ RCAS access.
| Status: | Closed - End of life cycle | Start date: | January 14, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Philippines cannot access the RCAS, please see attached screen shot for your reference.
History
#1
Updated by Ong Wei Kuan over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Issue :
During reset password for active admin user(login before), system will check if last login date is null, set user state to new, otherwise set user state to active. In this case, since system do not update last login date for admin user profile when user login, system will set user state to new during reset password. When trying to login after reset password, user will go through new user login process, and system will throw error as its registered date is not null.
Solution :
Update last login date during user login process.
Action :
Fix for this issue is ready, however, we are unable to transfer the items to bank due to connectivity issue on bank local PC. Pending bank to solve the issue, will be informed once Maybank PC is ready.
#2
Updated by Ong Wei Kuan over 9 years ago
Fix had provided to bank on today(15-01-2015).
SQL script was provided as well to update the user state as interim solution.
Pending bank feedback.
#3
Updated by Ong Wei Kuan over 9 years ago
On today (19-01-2015),
Bank, BBO had retested and encountered same issue, user get the "Error while performing your request" error when they try to search using company name.
#4
Updated by Ong Wei Kuan over 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
Updated wrong issue.
Above update information should goes to Support #5133.
Fix had provided to bank on today(15-01-2015).
#5
Updated by Ong Wei Kuan over 9 years ago
- Status changed from Pending Customer Feedback to Development / Work In Progress
- Assignee changed from Zahir Abd Latif to Ong Wei Kuan
User still not able to proceed with login, after applying data patching.
Had asked bank to perform reset password again for the user, and retry for the login, waiting feedback from bank.
#6
Updated by Ong Wei Kuan over 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
There are two users encountered this error, after applied data patching on both user, users are able to login to RCAS admin module.
According to bank, the patch of fix will be migrated into production within this week.
#7
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100