Support #5268
[SCP ID :##2638##] : Enquiry on IBG crediting on 18 and 23 March 2015
| Status: | Closed - End of life cycle | Start date: | April 15, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
There were 2 unsuccessful IBG transactions dated on 18th & 23 Mac 2015 were rejected due to "unable to locate profile " and having "Credit Error" status. Upon checking these 2 transactions were not return to MyClear on the next OFI window. Seek your assistance to look into this matter urgently as why both transactions were failed to credit. Details as per attachment for your further checking.
History
#1
Updated by Yap Kah Yan over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Yap Kah Yan to Hafizudin MD
#2
Updated by Hafizudin MD over 9 years ago
Base of our investigation we found sp for account '001102020947' is return 0. This sp should be return 1 or more record. IT need to fix this account and others account so this problem will never happen again.
We need enhance IBG code to fix Credit Error but we need return code (R03,R04,etc) for 'unable to locate profile'. This fixes will delivery after GST
JNDI: PhoenixDS
IBG Second Id: {call crystal.dbo.IBGsecondIdValidation('001102020947')}
detailList size = 0
#3
Updated by Hafizudin MD over 9 years ago
Request Return Code for 'unable to locate profile' from IT
#4
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Email from Surianie, Apr 27, 2015 03:05 PM :-
Re: [Request ID :##2638##] : Enquiry on IBG crediting on 18 and 23 March 2015
Hi Penril, Please close case. This is due to missing data for this customer in database. Thank You.