Support #5613

[SCP ID :##2831##] : Bill payment to SESCO (0038031) - Invalid Bill Account No 100002478270.

Added by Zahir Abd Latif almost 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:October 28, 2015
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:1.00 hour
Target version:-

Description

Hi,
Kindly attend below request:

Customer unable to perform bill payment to Sarawak energy berhad (SESCO) after they used new bill. No issue for previous payment.

Below are the customer details :
1. Customer Name: CERMI ANAK IMPIN
2. CIF No. : 120131661
3. Account No. : -
4. ATM Card No. :   -                
5. Transaction Date/ Time  : 27.10.2015 11.12 am
6. Type of transaction: Bill payment
7. Error message displayed: Invalid bill account number

We have checked the check digit formula. There is one incorrect value as below and we have fixed it. But system still display 'Invalid Bill Account No'
Condition : Thecheck digit is ‘0’ if the remainder equals to ‘10’
Incorrect value for below setting –should be Reminder = 10

Refer attachment for the screenshot.

IMG.pdf (810 KB) Zahir Abd Latif, October 28, 2015 14:36

SESCO_Check Digit Issue.doc (504 KB) Zahir Abd Latif, October 28, 2015 14:36

History

#1 Updated by Ngoh Chee Ping almost 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
  • % Done changed from 0 to 100

The problem is check digit setup not correct. Already provide screenshot for Ruzaimah to follow the setup.

#2 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Update by Ruzaimah, Nov 4, 2015 09:32 AM:-

Dear Penril,
UAT has succeeded. Plan to update at IBAM Production is on 6/11/2015. 
You may close this issue.

Rootcause : Incorrect check digit formula for bill acct no which formulated reminder = 10.

Issue closed in SCP.

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