Support #5613
[SCP ID :##2831##] : Bill payment to SESCO (0038031) - Invalid Bill Account No 100002478270.
Status: | Closed - End of life cycle | Start date: | October 28, 2015 | |
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Priority: | Immediate | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | RIB | Spent time: | 1.00 hour | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to perform bill payment to Sarawak energy berhad (SESCO) after they used new bill. No issue for previous payment. Below are the customer details : 1. Customer Name: CERMI ANAK IMPIN 2. CIF No. : 120131661 3. Account No. : - 4. ATM Card No. : - 5. Transaction Date/ Time : 27.10.2015 11.12 am 6. Type of transaction: Bill payment 7. Error message displayed: Invalid bill account number We have checked the check digit formula. There is one incorrect value as below and we have fixed it. But system still display 'Invalid Bill Account No' Condition : Thecheck digit is ‘0’ if the remainder equals to ‘10’ Incorrect value for below setting –should be Reminder = 10 Refer attachment for the screenshot.
History
#1 Updated by Ngoh Chee Ping almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
- % Done changed from 0 to 100
The problem is check digit setup not correct. Already provide screenshot for Ruzaimah to follow the setup.
#2 Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Update by Ruzaimah, Nov 4, 2015 09:32 AM:-
Dear Penril, UAT has succeeded. Plan to update at IBAM Production is on 6/11/2015. You may close this issue.
Rootcause : Incorrect check digit formula for bill acct no which formulated reminder = 10.
Issue closed in SCP.