Support #5684
[Request ID :##2852##] : IBG DR Issue (13 NOV)
| Status: | Closed - End of life cycle | Start date: | November 16, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | DR Activity | Spent time: | - | |
| Target version: | - |
Description
Dear Penril Support;
Please help to investigate on the issue we were facing on IBG DR live run, Friday - 13/11/2015.
Below are the reported issues:
1) CMS Labuan
- Account enquiry => Error message displayed ( Service is currently unavailable )
2) Labuan BVMC
- Report retrieval error
3) KFHMB
- Main page not displayed
Kindly refer DR logs at \\10.20.8.35\Share\13112015_IBDR_logs for your next action.
History
#1
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Update by Hafiz, Dec 4, 2015 04:59 PM:-
Hi Ashikin
1) Is this something related to newly created id for 'iblabuan' used in ESB DR? In last DR exercise, 'ib' userid is defined in the ApplicationResources.properties. However, we could not recover the password and create the new id which is 'iblabuan'. Is there anywhere in the log that mentioned 'iblabuan' with the esb error?
There are no error for 'iblabuan' to connect to db. and connection successfully created
3 - Do you mean that the slow connection is because the scheduler was running the time when user was performing the transaction OR slow connection because the scheduler keep connecting to the ip specified in the quartz.properties? We will check the DR quartz properties and should there is any other path that scheduler is pointing to ( other that what we have listed below ), please let us know.
both yes. connection slow because scheduler is running and time of running increase because of scheduler keep connecting to the ip.
#2
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.