Support #5723
[SCP ID :##2864##] : BIB PROBLEM TO LOGIN AS SINGLE USER (ID- 0041933) SHIROI NEKO SALOON.
| Status: | Closed - End of life cycle | Start date: | November 24, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | 1.00 hour | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to login as Single User.
Company Name: SHIROI NEKO SALOON
Full Name: D.Cornelius N.gipi
Username : shiroinekosaloon
Contact No: 0138770288
Role: Single User
Error message: Username, password and security token isinvalid
Date/Timestamp as below: 24/11/15 9.38 am
History
#1
Updated by Ngoh Chee Ping almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
This issue happen because secure metric return 114 error code. 114 error code mean the token need to synchronize. Already asked Ruzaimah to revoke and assign back the token.
#2
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.