B - Production Support » Agrobank Support

November 25, 2015

15:41 Support #5732 (Pending Customer Feedback): [SCP ID :##2866##] : BIB IBG - Transaction decline (HA...

Error message "Transaction is declined. Please contact branch of account." is throw from Host side. Already asked Ruz... Ngoh Chee Ping

15:39 Support #5723 (Pending Customer Feedback): [SCP ID :##2864##] : BIB PROBLEM TO LOGIN AS SINGLE US...

This issue happen because secure metric return 114 error code. 114 error code mean the token need to synchronize. Alr... Ngoh Chee Ping

November 24, 2015

15:39 Support #5732 (Closed - End of life cycle): [SCP ID :##2866##] : BIB IBG - Transaction decline (H...

Hi,
Kindly attend below request:
Please assist, customer want to do fund transfer butunsuccessful. Customer alrea... Zahir Abd Latif

11:15 Support #5723 (Closed - End of life cycle): [SCP ID :##2864##] : BIB PROBLEM TO LOGIN AS SINGLE U...

Hi,
Kindly attend below request:
Customer unable to login as Single User.
Company Name: SHIROI NEKO SALOON
Ful... Zahir Abd Latif

09:16 Support #5713 (Pending Customer Feedback): [SCP ID :##2860##] : Security Token Not Exist.

Already ask Norazlilah to check the otpcore.xml file and she already correct the proxool file. Waiting for them to te... Ngoh Chee Ping

November 23, 2015

15:06 Support #5715 (Closed - End of life cycle): [SCP ID :##2862##] : BIB: Session Expired.

Hi,
Kindly attend below request:
Session expired while login to BIB. Details affected customer as below:
Compa... Zahir Abd Latif

14:37 Support #5713 (Closed - End of life cycle): [SCP ID :##2860##] : Security Token Not Exist.

Hi,
Kindly attend below request:
Agrobank admin not able to assign token to company, error 'Security Token Not Ex... Zahir Abd Latif

November 20, 2015

10:16 Support #5638 (Pending Customer Feedback): [SCP ID :##2838##] : IBAM - RIB User Activity log did ...

Migration Plan :ID0037.
Start Date/Time : 20th November 2015 / 10.00pm
End Date/Time : 21st November 2015 / 8.00... Zahir Abd Latif

10:03 Support #5688 (Pending Customer Feedback): [Request ID :##2856##] : System Unavailable - RIB/IBAM...

Update by Chee Ping, Nov 18, 2015 04:43 PM:-... Zahir Abd Latif

November 18, 2015

10:07 Support #5537 (Closed - End of life cycle): [SCP ID :##2816##] : JomPay ref1 field should contain...

Migration on 7/11/2015 - ID036.
Issue closed in SCP. Zahir Abd Latif

09:54 Support #5509 (Closed - End of life cycle): [SCP ID :##2802##] : Authorization > BIB > Duri...

Issue closed in SCP. Zahir Abd Latif

November 17, 2015

17:06 Support #5688 (Closed - End of life cycle): [Request ID :##2856##] : System Unavailable - RIB/IBA...

Dear KahYan
Please attend this issue.
Issue: Unable to login due to pass error Ahmad Hazri

November 11, 2015

12:03 Support #5509: [SCP ID :##2802##] : Authorization > BIB > During approval, IBAM Checker una...

Deployed to production 07/11/2015 Yap Kah Yan

November 04, 2015

16:45 Support #5638 (Development / Work In Progress): [SCP ID :##2838##] : IBAM - RIB User Activity log...

findings from log:
[8/14/15 16:29:25:336 SGT] 00001a12 SystemErr R at com.ib.common.utils.ResourcesUtils.getA... Yap Kah Yan

10:56 Support #5638 (Closed - End of life cycle): [SCP ID :##2838##] : IBAM - RIB User Activity log did...

Hi,
Kindly attend below request:
Problem : IBAM - RIB User Activity log did not record registeration data after 1... Zahir Abd Latif

09:36 Support #5613 (Closed - End of life cycle): [SCP ID :##2831##] : Bill payment to SESCO (0038031) ...

Update by Ruzaimah, Nov 4, 2015 09:32 AM:-... Zahir Abd Latif

November 03, 2015

09:29 Support #5537: [SCP ID :##2816##] : JomPay ref1 field should contain alphabet, number and common ...

Update by Ruzaimah, Nov 3, 2015 09:28 AM:-
SIT : 3-6/11/2015
UAT : 9-13/11/2015 Zahir Abd Latif

November 02, 2015

07:42 Support #5537 (Pending Customer Feedback): [SCP ID :##2816##] : JomPay ref1 field should contain ...

Update validation for ref1 to be open as per JomPay requirement
EBCDIC greater than hexadecimal 3F or ASCII value gr... Yap Kah Yan

11:01 Support #5574 (Closed - End of life cycle): [SCP ID :##2822##] : Session Expired during Login.

Issue closed in SCP. Zahir Abd Latif

October 30, 2015

13:28 Support #5537: [SCP ID :##2816##] : JomPay ref1 field should contain alphabet, number and common ...

Kah Yan
Please help to provide this fix to Ruzaimah
TQ Ngoh Chee Ping

October 28, 2015

15:32 Support #5613 (Pending Customer Feedback): [SCP ID :##2831##] : Bill payment to SESCO (0038031) -...

The problem is check digit setup not correct. Already provide screenshot for Ruzaimah to follow the setup. Ngoh Chee Ping

14:36 Support #5613 (Closed - End of life cycle): [SCP ID :##2831##] : Bill payment to SESCO (0038031) ...

Hi,
Kindly attend below request:... Zahir Abd Latif

09:28 Support #5470 (Closed - End of life cycle): [SCP ID :##2779##] : BIB PROBLEM (ID- 0032017) PHUAH ...

Issue closed in SCP. Zahir Abd Latif

09:25 Support #5509 (Pending Customer Feedback): [SCP ID :##2802##] : Authorization > BIB > Durin...

Deployed to SIT, waiting for test result from IT team Yap Kah Yan

09:24 Support #5509 (Internal Testing): [SCP ID :##2802##] : Authorization > BIB > During approva...

Yap Kah Yan

09:23 Support #5509: [SCP ID :##2802##] : Authorization > BIB > During approval, IBAM Checker una...

Please generate the WAR file for AGRO bank to test. Ngoh Chee Ping

October 27, 2015

09:14 Support #5574 (Pending Customer Feedback): [SCP ID :##2822##] : Session Expired during Login.

Update by Kah Yan, Oct 26, 2015 11:26 AM:-... Zahir Abd Latif