Support #6231
[SCP ID :##3103##] : Invalid Mobile No.
| Status: | Closed - End of life cycle | Start date: | May 05, 2016 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
There is one complaint from a customer whereby she's encountered error message of "invalid mobile no"
She claimed system prompt the message when she tried to execute transaction using the TAC no. given.
Name : NORAZMAILEY BINTI HASSAN
H/P No. : 013-9844990
Telco : DIGI
Error : 'invalid mobile number'
Transaction : ASTRO bill payment, fund transfer.
Date / Time : 05/05/2016 04:52 pm
While waiting for the logs, could you check in the program, in what circumstances the system will throw "Invalid Mobile No"
Kindly investigate and revert accordingly.
History
#1
Updated by Ngoh Chee Ping over 8 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
This issue happen because the Astro account number is not correct. But Epay will return the same error code as invalid mobile number. That is why system throw "Invalid Mobile No"