Activity

From April 11, 2016 to May 10, 2016

16:58 Support #6226 (Development / Work In Progress): [SCP ID :##3099##] : BVMC report not tally for CM...: Based on the transaction data in database. The error reason captured is "Error while performing your request". This e... Ngoh Chee Ping
16:54 Support #6229 (Pending Customer Feedback): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.: This had been done by Hafiz on May 5. Pending Akmal to verify. Ngoh Chee Ping
16:51 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.: This issue happen because the Astro account number is not correct. But Epay will return the same error code as invali... Ngoh Chee Ping

17:59 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.: Hi,
Kindly attend below request:
There is one complaint from a customer whereby she's encountered error message o... Zahir Abd Latif
17:22 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.: Hi,
Kindly attend below request:
HOME PAGE > CLIENT CHARTER (bottom left hand side)
http://www.kfh.com.my/kf... Zahir Abd Latif
14:40 Support #6209 (Closed - End of life cycle): [SCP ID :##3078## : WEBSITE & DESKMATE - update of info.: Issue closed in SCP. Zahir Abd Latif
14:23 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.: Verified Ok by Akmal.
Issue closed in SCP. Zahir Abd Latif
14:16 Support #6227 (Pending Customer Feedback): [SCP ID :##3100##] : WEBSITE - highlights section.: Zahir Abd Latif
10:35 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.: Hi,
Kindly attend below request:
HOME PAGE> HIGHLIGHTS SECTION
Please REMOVE ITEM 2 and PUT THE FOLLOWING AS I... Zahir Abd Latif
09:46 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.: Issue closed in SCP. Zahir Abd Latif

15:27 Support #6225 (Pending Customer Feedback): [SCP ID :##3098##] : BVMC Fraud report.: Already provide conditions below to Shikin
Consumer:
Fraud Alert Transfer Report - Amount
- STATUS='Accepted' ... Ngoh Chee Ping
12:36 Support #6226 (Closed - End of life cycle): [SCP ID :##3099##] : BVMC report not tally for CMS IB...: Hi,
Kindly attend below request:
Currently we having problem with 1 CMS IBG trx dated 29/04/2016 amounted RM13250... Zahir Abd Latif
12:26 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.: Hi,
Kindly attend below request:
Kindly help to provide the current condition when generating below reports since... Zahir Abd Latif

16:02 Support #6205 (Closed - End of life cycle): [SCP ID :##3075##] : DESKMATE - upload CIRCULAR.: Hi,
Kindly attend below request:
Pls upload at the following at DESKMATE:
HR MATTERS>CIRCULARS>2016 Zahir Abd Latif
15:15 Support #6204 (Closed - End of life cycle): [SCP ID :##3074##] : WEBSITE - CORPORATE INFO.: Hi,
Kindly attend below request:
Update of IBG & Fees info. Please see links:
Services --> IBG
http://www.kf... Zahir Abd Latif
09:39 Support #6203 (Closed - End of life cycle): [SCP ID :##3073##] : SI & TAC issue.: Hi,
Kindly attend below request:
Seek your assistance to check on one reported case whereby one customer encounte... Zahir Abd Latif

14:57 Support #6151 (Closed - End of life cycle): [SCP ID :##3043##] : IBG Return error for Tawarruq Ac...: Issue closed in SCP. Zahir Abd Latif
14:55 Support #6129 (Closed - End of life cycle): [SCP ID :##3036##] : Prod Issue - RFI W1 Crediting Is...: Issue closed in SCP. Zahir Abd Latif
14:53 Support #6180 (Closed - End of life cycle): [SCP ID :##3065##] : SI NOT EXECUTED ON 11/4/2016.: Update by Hafiz, Apr 11, 2016 08:28 PM:-... Zahir Abd Latif
14:51 Support #6189 (Closed - End of life cycle): [SCP ID :##3069##] : WEBSITE - highlights section.: Issue closed in SCP. Zahir Abd Latif
09:55 Support #6192 (Pending Customer Feedback): [SCP ID :##3071##] : CMS Labuan - JPY payment failed (...: Update by Hafiz, Apr 18, 2016 03:52 PM:-... Zahir Abd Latif

13:47 Support #6200 (Closed - End of life cycle): [SCP ID :##3072##] : DESKMATE: Directory Update - Cor...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
11:37 Support #6200 (Closed - End of life cycle): [SCP ID :##3072##] : DESKMATE: Directory Update - Cor...: Hi,
Kindly attend below request:
Corporate Banking > (14) Norhairomey Ismail
To change telephone number from 216... Zahir Abd Latif

18:05 Support #6176: [Request ID :##3063##] : ALSB status "UNKNOWN": Root Cause:
Failed to connect phoenix database.
com.sybase.jdbc3.jdbc.SybSQLException: EXECUTE permission denied ... Ngoh Chee Ping
16:23 Support #6192 (Closed - End of life cycle): [SCP ID :##3071##] : CMS Labuan - JPY payment failed ...: Hi,
Kindly attend below request:
Issue on CMS Labuan
Issue reported by Norazili Timpai:
This is to inform tha... Zahir Abd Latif
09:44 Support #6176 (Pending Customer Feedback): [Request ID :##3063##] : ALSB status "UNKNOWN": Hazri asked Azraf to provide one of the log file. But until now have not receive yet. Ngoh Chee Ping

15:56 Support #6189 (Pending Customer Feedback): [SCP ID :##3069##] : WEBSITE - highlights section.: Zahir Abd Latif
14:34 Support #6189 (Closed - End of life cycle): [SCP ID :##3069##] : WEBSITE - highlights section.: Hi,
Kindly attend below request:
HOME PAGE> HIGHLIGHTS SECTION
REPLACE first notice with the following:
NOT... Zahir Abd Latif
11:47 Support #6182: [SCP ID :##3066##] : KFH Portal unreachable - Sunday Morning 10/04/2016: I also get Database error at application server log. Database deadlock start around 4 am.
04:29:44,183 ERROR [LogI... Hafizudin MD
10:24 Support #6182: [SCP ID :##3066##] : KFH Portal unreachable - Sunday Morning 10/04/2016: Found there is DB connection issue in the log file. Hazri please help to confirm, is there is restart DB on that day?... Ngoh Chee Ping

18:02 Support #6176 (Development / Work In Progress): [Request ID :##3063##] : ALSB status "UNKNOWN": Ngoh Chee Ping
18:02 Support #6182 (Development / Work In Progress): [SCP ID :##3066##] : KFH Portal unreachable - Sun...: Ngoh Chee Ping
17:40 Support #6164 (Closed - End of life cycle): [SCP ID :##3059##] : WEBSITE BANNER- Remove.: Issue closed in SCP. Zahir Abd Latif
17:36 Support #6182 (Closed - End of life cycle): [SCP ID :##3066##] : KFH Portal unreachable - Sunday ...: This is the issue happen on Sunday morning 10/04/16 Ahmad Hazri
11:58 Support #6180 (Closed - End of life cycle): [SCP ID :##3065##] : SI NOT EXECUTED ON 11/4/2016.: Hi,
Kindly attend below request:
There's no email notification on SI Execution for both CIB & BIB yesterday (11/4... Zahir Abd Latif
09:35 Support #6157 (Closed - End of life cycle): [SCP ID :##3049##] : DESKMATE - removal of contact de...: Issue closed in SCP. Zahir Abd Latif
09:33 Support #6164 (Pending Customer Feedback): [SCP ID :##3059##] : WEBSITE BANNER- Remove.: Zahir Abd Latif
09:25 Support #6040 (Closed - End of life cycle): [SCP ID :##3007##] : WEBSITE - linking logo.: Update by Norashikin, Apr 8, 2016 01:11 PM:-... Zahir Abd Latif

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