Support #6479
[TPMS_GL033] - Unable to display list of event (iframe) in MATRADE's website.
| Status: | Work Completed-End life cycle | Start date: | August 02, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | August 03, 2016 | |
| Assignee: |  Norhaidah Md Dasuki | % Done: | 100% | |
| Category: | GO_Live | Spent time: | - | |
| Target version: | - |
Description
Inteksoft Case ID : TPMS/16-0033
We have been experiencing problem with TPMS to display list of event in MATRADE's website for 2 days in a row. The page:
http://www.matrade.gov.my/en/malaysian-exporters/services-for-exporters/export-promotion/international-trade-events/135-trade-fair
failed to load list of event. Upon checking by operation team, the server was hanged and needs to be restarted (both server app02 and web02).
Please help to rectify the issue to prevent the same problem to reoccur. Please refer attachment.
History
#1
Updated by Najmi Pasarudin about 8 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Information on 04/08/2016:
Accessing directly to production application server, http://172.25.96.133:8080/matrade-tpms/publicityActivityList and http://172.25.96.134:8080/matrade-tpms/publicityActivityList , has no problem. But when accessing using public URL, http://tpms.matrade.gov.my/matrade-tpms/publicityActivityList , the problem occurred.
Currently, Zharif from MATRADE Security Operation Unit , is investigating on the URL setting. Suspected it may disabled from public.
#2
Updated by Najmi Pasarudin about 8 years ago
Information on 05/08/2016:
Accessing directly to production application server, http://172.25.96.134:8080/matrade-tpms/publicityActivityList, and tomcat manager via web browser has problem. Still unable to determine the root cause.
#3
Updated by Siti Norahayu Mohd Desa about 8 years ago
- Subject changed from Unable to display list of event (iframe) in MATRADE's website. to [TPMS_GL033] - Unable to display list of event (iframe) in MATRADE's website.
#4
Updated by Najmi Pasarudin about 8 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
This issue related to app02 server.
#5
Updated by Norhaidah Md Dasuki about 8 years ago
- Status changed from Pending Customer Feedback to Development / Work In Progress
Najmi, kindly summarise this issue and get feedback from Teo/User what is further action to be taken as we need to close the log.
#6
Updated by Najmi Pasarudin about 8 years ago
Issue:
TPMS Production App server 02 stop working.
Cause:
Both App server 01 and 02 has a backup program running. However on app server 02, the backup program causing server to stop working starting 02/08/2016.
Solution:
Last response given by IT MATRADE, backup program on app server 02 was stopped by admin and app server 02 can run without freezing. Further action by MATRADE is unknown because there are no response email
#7
Updated by Norhaidah Md Dasuki almost 8 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Najmi Pasarudin to Norhaidah Md Dasuki
- % Done changed from 0 to 100
date: Mon, Sep 26, 2016 at 11:34 AM
The issue at TPMS Production App Server 02 has been extended to our vendor. Temporary solution has been identified but still under testing environment. You may close this issue for the time being. Should the problem arise in the future, we will log a new report for it. Thanks.
Regards,
Rozaina Ali
IT Manager
MATRADE