Task #6499

[SCP ID :##3321##] : Unable to make instant transfer due to session expired

Added by Nurul Akmal about 8 years ago. Updated about 8 years ago.

Status:Closed - End of life cycleStart date:August 10, 2016
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:4.00 hours
Target version:-

Description

Hi Kahyan,
Kindly attend below request.


Customer unable to new instant transfer due to session expired. 
Timestamp: 08082016 0940 am - 1000 am

However he able to perform fav instant transfer as below (attached):

Thank you.

1470792999592.png (11.5 KB) Nurul Akmal, August 10, 2016 11:06

findings.txt Magnifier (11 KB) Yap Kah Yan, August 10, 2016 14:14

findings.txt Magnifier - 19 & 22 Aug (23.2 KB) Yap Kah Yan, August 26, 2016 11:28

History

#1 Updated by Yap Kah Yan about 8 years ago

  • File findings.txtMagnifier added
  • Status changed from New - Begin Life Cycle to Development / Work In Progress

suggest user to perform transaction again to capture the details.

#2 Updated by Yap Kah Yan about 8 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Nurul Akmal

No issue reported after deployment at 13/8/2016.
Asked user to retest.

#3 Updated by Yap Kah Yan about 8 years ago

  • File findings.txtMagnifier added
  • Status changed from Pending Customer Feedback to Development / Work In Progress
  • Assignee changed from Nurul Akmal to Ngoh Chee Ping

Hi Chee Ping,

Can help look into this? The error occurred when click Next (Details > Confirm)

I suspect maybe org.hibernate.exception.LockAcquisitionException but how to solve this
as it is intermittent.

Log file: https://hub.penril.net/share/s/JjKhgITkRQ2vSVTz8-hYMg

No. User ID Username Customer Name Timestamp

4 26413 Misah3003 MISAH BINTI MEON 19/08/

5 1002 bazskaterz87 AHMAD BAZLI BIN OTHMAN 22/08/

6 1999 haslinda25263 HASLINDA BINTI ABDUL HAMID 22/08/2016@4:00pm - 4:30pm

#4 Updated by Ngoh Chee Ping about 8 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
  • % Done changed from 0 to 100

This issue happen because the payment type is null and some of them is the session issue. In order to solve the payment type is null problem, agrobank need to run below query in production to default a payment type for existing favorite records. By updated the payment type, most of the session expired issue in instant transfer will be solve.

update IB_INTERBANK_ACCOUNTS set PAYMENT_TYPE=0 where PAYMENT_TYPE is null;
update BIB_INTERBANK_ACCOUNTS set PAYMENT_TYPE=0 where PAYMENT_TYPE is null;

For session issue, still waiting for the IBM websphere license to renew only can log to IBM support.

#5 Updated by Zahir Abd Latif about 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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