Activity
From July 12, 2016 to August 10, 2016
August 10, 2016
- 14:55 Support #6438 (Pending Customer Feedback): [SCP ID :##3273##] : eIBFT - Payment Type display '0
- 14:14 Task #6499 (Development / Work In Progress): [SCP ID :##3321##] : Unable to make instant transfer...
- suggest user to perform transaction again to capture the details.
- 14:12 Task #6500 (Pending Customer Feedback): [SCP ID :##3322##] : Dynamic Report: Download excel only ...
- Root cause: report is limited to 2000 records
Fix: change report to have same records as result screen - 11:16 Task #6500 (Closed - End of life cycle): [SCP ID :##3322##] : Dynamic Report: Download excel only...
- Hi Kah Yan,
Kindly attend below request.... - 11:06 Task #6499 (Closed - End of life cycle): [SCP ID :##3321##] : Unable to make instant transfer due...
- Hi Kahyan,
Kindly attend below request.... - 09:07 IBAM Support #6436 (Pending Customer Feedback): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS ...
- Deployed to production at 6/8/2016
August 05, 2016
- 10:52 IBAM Support #6436 (Pending Prod Deployment): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS NO...
- deploying at 6/8/2016 ID056
- 10:51 Support #6438 (Pending Prod Deployment): [SCP ID :##3273##] : eIBFT - Payment Type display '0
- deploying at 6/8/2016 ID056
August 02, 2016
- 17:31 Support #6480 (Pending Customer Feedback): [SCP ID :##3310##] : IBG transaction unsuccessful.
- Root Cause: Socket Timeout at Host.
- 16:44 Support #6480 (Closed - End of life cycle): [SCP ID :##3310##] : IBG transaction unsuccessful.
- Hi,
Kindly attend below request:
Please help to check. IBG transaction unsuccessful. Details as below:
RIB Tra...
July 28, 2016
- 17:45 IBAM Support #6406 (Closed - End of life cycle): [SCP ID :##3244##] : Dynamic Report, Error while per...
- Issue closed in SCP.
- 17:43 Support #6462 (Closed - End of life cycle): [SCP ID :##3295##] : SI transaction not pickup by SI ...
- Issue closed in SCP.
- 17:42 Support #6461 (Closed - End of life cycle): [SCP ID :##3294##] : CA complaint account always been...
- Issue closed in SCP.
- 17:41 Support #6450 (Closed - End of life cycle): [SCP ID :##3286##] : FABULOUS ART : Token Issue
- Issue closed in SCP.
- 08:57 Support #6438 (System Integration Test): [SCP ID :##3273##] : eIBFT - Payment Type display '0
- Problem still persist after deployment for fav eibft (confirm page). Issue was reported in result page.
Pending to t... - 08:53 Support #6450: [SCP ID :##3286##] : FABULOUS ART : Token Issue
- Reply from Secure SecureMetric
Dear NORAZLILAH BINTI KHAMDAN,
Thank you for your request. Your ticket number... - 08:52 Support #6461 (Pending Customer Feedback): [SCP ID :##3294##] : CA complaint account always been ...
- Root cause:
The user is locked due to exceed dormancy period (30 days)
In the logs, we found that user was locked... - 08:50 Support #6462 (Pending Customer Feedback): [SCP ID :##3295##] : SI transaction not pickup by SI e...
- Root cause:
SI transaction (pay later) was approved (7:24M) after SI Engine run time (7AM).
July 27, 2016
- 15:12 Support #6462 (Closed - End of life cycle): [SCP ID :##3295##] : SI transaction not pickup by SI ...
- Hi,
Kindly attend below request:
Kindly need your assistance to check on this transaction:
1. Customer initia... - 14:54 Support #6461 (Closed - End of life cycle): [SCP ID :##3294##] : CA complaint account always been...
- Hi,
Kindly attend below request:
Please help to check this issue.
CA details:
User ID: 481
Username: ... - 11:20 IBAM Support #6436 (System Integration Test): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS NO...
- Provided script to SIT
July 26, 2016
- 17:24 Support #6450 (Pending Customer Feedback): [SCP ID :##3286##] : FABULOUS ART : Token Issue
- From the logs we found that after calling token sync service (provided by secure metrics), return error code which is...
- 14:48 Support #6419 (Closed - End of life cycle): [SCP ID :##3256##] : Unable to perform fund transfer ...
- Issue closed in SCP.
- 14:41 Support #6450 (Closed - End of life cycle): [SCP ID :##3286##] : FABULOUS ART : Token Issue
- Hi,
Kindly attend below request:
Kindly need your help to check this matter:
1. Customerunable to login as... - 10:51 Support #6380 (Closed - End of life cycle): [SCP ID :##3205##] : Koperasi BPM issue
- Issue closed in SCP.
- 10:47 Support #6382 (Closed - End of life cycle): [SCP ID :##3207##] : IBG transaction details not disp...
- Issue closed in SCP.
- 10:47 Support #6381 (Closed - End of life cycle): [SCP ID :##3206##] : RIB/BIB report date 21062016 not...
- Issue closed in SCP.
- 10:46 Support #6356 (Closed - End of life cycle): [SCP ID :##3194##] : KADA - APPROVER UNABLE TO PERFOR...
- Issue closed in SCP.
- 10:45 Support #6333 (Closed - End of life cycle): [SCP ID :##3177##] : VB CHECKER UNABLE TO APPROVED CR...
- Issue closed in SCP.
- 10:44 Support #6334 (Closed - End of life cycle): [SCP ID :##3178##] : Retrieve Username, error This ac...
- Issue closed in SCP.
- 10:39 Support #6438 (Pending Customer Feedback): [SCP ID :##3273##] : eIBFT - Payment Type display '0
- Pending user to retest after deployment at 23/7/2016.
- 10:30 Support #6417 (Closed - End of life cycle): [SCP ID :##3254##] : Perform IBG transaction, error "...
- Issue closed in SCP.
- 10:28 Support #6410 (Closed - End of life cycle): [SCP ID :##3246##] : Bene acct no for fav interbank t...
- Issue closed in SCP.
- 09:58 Support #6419: [SCP ID :##3256##] : Unable to perform fund transfer : MDI IRAU TRADING : Incident...
- Requested user to update payment type at favourite maintenance.
Root cause: not able to get processing code due to... - 09:51 Support #6358 (Closed - End of life cycle): [SCP ID :##3196##] : Approver cannot login.
- Issue closed in SCP.
July 25, 2016
- 17:27 IBAM Support #6436 (Development / Work In Progress): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT...
- +BIB Register Company+
create view BIB_REGISTRATION_VIEW AS
SELECT
company.COMPANY_ID as TRNX_ID,
company.HO...
July 22, 2016
- 15:08 IBAM Support #6436: [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS NOT TALLY WITH IBAM REPORT
- +BIB Registration Report+
SELECT
BIB_USER.USER_ID AS BIB_USER_USER_ID,
BIB_USER.USER_ALIAS AS BIB_USER_USER_ALIAS,... - 10:45 Support #6438 (Closed - End of life cycle): [SCP ID :##3273##] : eIBFT - Payment Type display '0
- Hi,
Kindly attend below request:
Please help to fcheck currently payment type at confirmation page display '0'.
...
July 21, 2016
- 18:08 IBAM Support #6436 (Closed - End of life cycle): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS...
- Kah Yan
Kindly attend this case
July 19, 2016
- 15:33 Support #6419 (Pending Customer Feedback): [SCP ID :##3256##] : Unable to perform fund transfer :...
- Transaction: Favourite Instant Transfer
Error at getProcessingCode
Fix: Update Payment Type in Fav IBG Mainten... - 12:24 Support #6419 (Closed - End of life cycle): [SCP ID :##3256##] : Unable to perform fund transfer ...
- Hi,
Kindly attend below request:
Kindly need your assistance to check urgently on this issue.
Customer claime... - 11:21 Support #6417 (Pending Customer Feedback): [SCP ID :##3254##] : Perform IBG transaction, error "P...
- Fixed by Chee Ping.
Deployed to production at 19/7/2016 (12am)
July 18, 2016
- 11:27 Support #6417 (Closed - End of life cycle): [SCP ID :##3254##] : Perform IBG transaction, error "...
- Hi,
Kindly attend below request:
Received a call from customer & claimed that he unableto perform ibg fund transf... - 08:13 Support #6410 (Pending Customer Feedback): [SCP ID :##3246##] : Bene acct no for fav interbank tr...
- Deployed to production at 16/7/2016 ID53
Root Cause:
No numeric validation for beneficiary account number when us...
July 14, 2016
- 11:54 Support #6410 (Closed - End of life cycle): [SCP ID :##3246##] : Bene acct no for fav interbank t...
- Hi,
Kindly attend below request:
Please help to check this issue, bene acct no containt aplhanumerics. This cause... - 11:00 Support #6380 (Pending Customer Feedback): [SCP ID :##3205##] : Koperasi BPM issue
- 10:06 Support #6358 (Pending Customer Feedback): [SCP ID :##3196##] : Approver cannot login.
July 13, 2016
- 16:19 IBAM Support #6406 (Development / Work In Progress): [SCP ID :##3244##] : Dynamic Report, Error while...
- RIB DYNAMICREPORT
- Inactiveuser
- Activeuser
BIB DYNAMICREPORT
- Inactiveuser
Root Cause:
com.microsoft.s... - 12:17 IBAM Support #6406 (Closed - End of life cycle): [SCP ID :##3244##] : Dynamic Report, Error while per...
- HI Kahyan
Kindly attend this request....
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