Support #6582
[SCP ID :##3374##] : Unsuccessful IBG OFI trx Dated 17/09/2016
| Status: | Closed - End of life cycle | Start date: | September 20, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
There were 2 unsuccessful IBG OFI case dated 17/09/2016. These transaction reflected in Phoenix report but not reflected in BVMC Report. Customer's account already debited but fund are not transfer out. Kindly find the details as per below and revert accordingly. Transaction 1 ========== IBG Txn Id: 154923 Date / Time: 17/09/2016 20:42:31 Sender Acct no: 002103012128 Bene Acct No: 8601928994 Transfer Amount: 150 Txn Status: Charge failed Transaction 2 ========== IBG Txn Id: 154924 Date / Time: 17/09/2016 20:43:34 Sender Acct no: 001102031795 Bene Acct No: 3080452136 Transfer Amount: 1688 Txn Status: Transfer failed
Thank you.
History
#1
Updated by Ngoh Chee Ping almost 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Updated by Hafiz
From our investigation. We found phoenix respone at esb log for reported transaction is return late. More than 5 minutes. Because of session expired, IB system set affected transaction as failed/unsuccessful. Please refer below log for details
LOG
1)
<Sep 17, 2016 8:42:32 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
JNDI: PhoenixDS
exec atm.dbo.psp_ex_main3 41,'20160917','20160917',null,'Y',null,'N','20160917204232467',null,'N','N',null,null,null,905,'MYR',null,'SV','103','002103012128','GL','102','01-01-002-01-01-41200010',0.10,null,null,null,'20160917',null,null,null,'IB IBG Fee:Inshe enterprise, Sccc, -',null,null,null,'3.0',1,'DP',null,null,1,null,null,null,'MYR',null,null,null,null,null,null,null,152,null,null,null,null,null,null,null,null,null,null,null,0
Return Header = {ErrorMessage=, ServicesID=41, ReferenceNo=20160917204232467, Version=3.0, TranCode=905, ResponseCode=0000}
<Sep 17, 2016 8:55:35 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
2)
<Sep 17, 2016 8:43:34 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
JNDI: PhoenixDS
exec atm.dbo.psp_ex_main3 41,'20160917','20160917',null,'Y',null,'N','20160917204334346',null,'N','N',null,null,null,905,'MYR',null,'SV','102','001102031795','GL','102','01-10-152-01-08-22001501',1688.00,null,null,null,'20160917',null,null,null,'IB IBG:Dhesu Travel Tours M Sdn Bhd, Hyderbad, -',null,null,null,'3.0',1,'DP',null,null,1,null,null,null,'MYR',null,null,null,null,null,null,null,152,null,null,null,null,null,null,null,null,null,null,null,0
Return Header = {ErrorMessage=, ServicesID=41, ReferenceNo=20160917204334346, Version=3.0, TranCode=905, ResponseCode=0000}
<Sep 17, 2016 8:55:34 PM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
#2
Updated by Zahir Abd Latif almost 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.