Support #6629

[SCP ID :##3391##] : Bill Payment issue - during DR exercise

Added by Zahir Abd Latif almost 8 years ago. Updated almost 8 years ago.

Status:Closed - End of life cycleStart date:September 28, 2016
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Need your expertise to check if bill payment issue related to ePay proxy setting in Aqualogic
Attached herewith are screenshot error and screenshot for proxy setting on Prod and DR.

DR(22Sept)LogKFH-Penril.docx (917 KB) Zahir Abd Latif, September 28, 2016 10:45

History

#1 Updated by Zahir Abd Latif almost 8 years ago

  • Assignee changed from Ahmad Hazri to Hafizudin MD

Dear Hafiz,

Kindly assist.

Thanks.

#2 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Update from Chee Ping, Sep 29, 2016 09:23 AM:-

Hi Azraf

Based on the log file we investigate that day, the error show credential not found. The credential here is about the kfhib05 and kfhib15. But due to the certificate on production and DR is the same that pointing to kfhib05. That why DR not able to call to EPAY using the same certificate. Please contact EPAY to get the new certificate for DR.

Thank you

#3 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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