Support #6981
[SCP ID :##3571##] : Sabasun initiator unable to login
| Status: | Closed - End of life cycle | Start date: | January 03, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer AgronetBIZ informs that they cannot login to BIB page with error ‘Session Expired’.
Below are the customer details:
Company: SABASUN HYPERRUNCIT SDN BHD
User Role: Initiator
Username: kakinah
Full Name: ROHAINAH BT JAAFAR
Timestamp: 09:42 AM/03:10PM, 03/01/2017
Log file
\\10.6.6.20\Production_logs\logs\IBAPPSVR2\bib
History
#1
Updated by Yap Kah Yan over 7 years ago
- Assignee changed from Yap Kah Yan to Stephanie Sufrapto
Hi Stephanie,
please update your findings.
thank you
#2
Updated by Stephanie Sufrapto over 7 years ago
- Status changed from New - Begin Life Cycle to Internal Testing
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Root Cause: Database column terminationDate in trnx history retrieve empty. So return null Value.
Solution: Add condition to only retrieve value when it's not null.
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Internal Testing to Closed - End of life cycle
Issue closed in SCP.