Support #7043

[SCP ID :##3607##] : Missing CMS FTT Trx

Added by Zahir Abd Latif over 7 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:January 17, 2017
Priority:HighDue date:
Assignee:Hafizudin MD% Done:

0%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Kindly help to check reported issues on successful FTT Trx performed on 13 Jan 2017, reflected at Phoenix but not in BVMC report. No FTT email received for the operation side to proceed with the transfer.

The customer performed 2 same transactions again yesterday but the same happend whereby account debited from Phoenix but not captured at BVMC report.

Below is the detail:
Sender Account No - 001105017317
RIM - 48759
Amount - USD20,000 (RM90,440)

We will provide the logs for 13th and 16th once available.

History

#1 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle

Update by Lizah, Jan 20, 2017 03:03 PM:-

Salam Shahrul/Shikin,

You may get the patches from below URL:

\\10.20.8.35\Internet Banking\20170119_cms_ftt_logger.

Enclosed is the COA which is need to acknowledge by signing and returning to us.

Thank you.

Issue closed in SCP.

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