Support #7053
[SCP ID :##3616##] : Interbank Transfer - Failed 17/07/2017
| Status: | Closed - End of life cycle | Start date: | January 19, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY IBG | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
One of our customer reported he failed to perform Funds Transfer using the Online Banking system with a error message saying something like the "Currency code is not in the right format"
Please investigate and revert the root cause
date : 17/07/2016 21:31
acc no : 001103032011
History
#1
Updated by Zahir Abd Latif over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Hafiz, Jan 19, 2017 06:56 PM:-
Salam Shahrul/Ashikin From our investigation. We cannot find any word related to "Currency code is not in the right format" in our source code and log. But we find error message related to transaction at database 'You have exceeded your maximum daily limit. Please go to Fund Transfer > Others > Transfer Limit to change your limit, up to a maximum of RM30,000.00.'. Base of this error message. we suspect user exceeded limit when perform transaction.
#2
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.