B - Production Support » KFH Support

Hi,
Kindly attend below request:

Please help to investigate on null response from IBGNBPS service resulting unsuccessful JomPAY transaction.
Below is the details of the transaction and snippet of logs getting the null response from IBGNBPS service.

The application logs are available at:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\07022017_ib_logs

Account number =006105001355
Biller code for TNB = 5454
Reference no = 220093789408
Amount = RM2400
Type of bill = Registered bill for Jompay
Transaction Date/Time = 07/02/2017 11:42 am

0m[0m18:37:54,253 INFO [stdout] (http-/0.0.0.0:8443-2) ========CALL_2 START===========
[0m[0m18:37:54,254 INFO [stdout] (http-/0.0.0.0:8443-2) INSERT NBPS_CHANNEL_CALL_2_REQUEST> insert into NBPS_CHANNEL_CALL_2_REQUEST(DATE_TIME,CHANNEL,SUB_CHANNEL,FROM_ACCOUNT_NO,TO_ACCOUNT_NO,AMOUNT,CHARGE_AMOUNT,TO_NAME,FROM_NAME,RIM_NO,PAYMENT_DESCRIPTION,PHNX_CHARGES_DESC,PHNX_PRINCIPLE_DESC,CHANNEL_REF_NO,PAYMENT_TYPE,ACCOUNT_TYPE,RECIPIENT_REF_NO,RECIPIENT_REF_NO2,BILLER_CODE,PAYMENT_CHANNEL,PAYER_TYPE,CHARGE_COLLECTION_ACCOUNT, JOMPAY_REF_NO) values(sysdate,'02','00000002','006105001355','8008256056','500','0','TENAGA NASIONAL BERH','HLTI TYRE & AUTO SDN BHD','36211','','','CMS JP:TENAGA NASIONAL BERH,220093789408,42CHYCA6','201702120000298171','01','2','220093789408','','5454','1','C','','42CHYCA6')
[0m[0m18:37:54,290 INFO [stdout] (http-/0.0.0.0:8443-2) sql6>SELECT RFI FROM NBPS_MYCLEAR_VALIDATE_RESPONSE WHERE NBPS_REF='42CHYCA6'
[0m[0m18:37:54,306 INFO [stdout] (http-/0.0.0.0:8443-2) sql6>SELECT AVALUE FROM NBPS_MASTER_CONFIG WHERE AKEY='hard_code_bank'
[0m[0m18:37:54,311 INFO [stdout] (http-/0.0.0.0:8443-2) sql6 ret>xnox
[0m[0m18:37:54,311 INFO [stdout] (http-/0.0.0.0:8443-2) sql6>SELECT RTN_REQUIRED FROM NBPS_MYCLEAR_VALIDATE_RESPONSE WHERE NBPS_REF='42CHYCA6'
[0m[0m18:37:54,326 INFO [stdout] (http-/0.0.0.0:8443-2) sql6>SELECT RFI FROM NBPS_MYCLEAR_VALIDATE_RESPONSE WHERE NBPS_REF='42CHYCA6'
[0m[0m18:37:54,337 INFO [stdout] (http-/0.0.0.0:8443-2) insert NBPS_OFF_US_REQUEST> insert into NBPS_OFF_US_REQUEST(DATE_TIME,SERVICE_ID,CHANNEL,SUB_CHANNEL,TO_BANK_ROUTE_NO,FROM_ACCOUNT_NO,TO_ACCOUNT_NO,AMOUNT,CHARGE_AMOUNT,BENE_ID,TO_NAME,SEGMENT_CODE,ELEMENT_CODE,FROM_NAME,RIM_NO,PAYMENT_REF_NO,PAYMENT_DESCRIPTION,NEW_IC_NO,OLD_IC_NO,BUSINESS_REG_NO,OTHER_ID_NO,EPF_MEMBER_ID,BATCH_DATE,ETF_NUMBER,EFFECTIVE_DATE,PHNX_CHARGES_DESC,PHNX_PRINCIPLE_DESC,IB_TRNX_ID,PAYMENT_TYPE,FORWARD_CHARGES,NBPS_REF_NO,ACCOUNT_TYPE,DATE_OF_DEBIT,TIME_OF_DEBIT,RTN,RECIPIENT_REF_NO,RECIPIENT_REF_NO2,BILLER_CODE,PAYMENT_CHANNEL,PAYER_TYPE) values(sysdate,'101','02','00000002','10000205','006105001355','8008256056','500','0','','TENAGA NASIONAL BERH','8','0','HLTI TYRE & AUTO SDN BHD','36211','','','','','','','','','','20170212','','CMS JP:TENAGA NASIONAL BERH,220093789408,42CHYCA6','201702120000298171','01','006','42CHYCA6','2','170212','1837','Y','220093789408','','5454','1','C')
[0m[0m18:37:54,360 INFO [stdout] (http-/0.0.0.0:8443-2) call penril request : <Msg><MsgHeader><ServiceID>101</ServiceID><channel>02</channel><subChannel>00000002</subChannel></MsgHeader><MsgBody><toBankRouteNo>10000205</toBankRouteNo><fromAccountNo>006105001355</fromAccountNo><toAccountNo>8008256056</toAccountNo><amount>500</amount><chargeAmount>0</chargeAmount><beneID></beneID><toName><![CDATA[TENAGA NASIONAL BERH]]></toName><segmentCode>8</segmentCode><elementCode>0</elementCode><fromName>HLTI TYRE & AUTO SDN BHD</fromName><rimNo>36211</rimNo><paymentRefNo></paymentRefNo><paymentDescription><![CDATA[-]]></paymentDescription><newICNo></newICNo><oldICNo></oldICNo><businessRegNo></businessRegNo><otherIDNo></otherIDNo><epfMemberId></epfMemberId><batchDate></batchDate><eftNumber></eftNumber><effectiveDate>20170212</effectiveDate><phnxChargesDesc><![CDATA[]]></phnxChargesDesc><phnxPrincipleDesc><![CDATA[CMS JP:TENAGA NASIONAL BERH,220093789408,42CHYCA6]]></phnxPrincipleDesc><ibTrnxId>201702120000298171</ibTrnxId><paymentType>01</paymentType><forwardCharges>006</forwardCharges><nbpsRefNo>42CHYCA6</nbpsRefNo><accountType>2</accountType><dateOfDebit>170212</dateOfDebit><timeOfDebit>1837</timeOfDebit><rtn>Y</rtn><recipientRefNo>220093789408</recipientRefNo><recipientRefNo2></recipientRefNo2><billerCode>5454</billerCode><paymentChannel>1</paymentChannel><payerType>C</payerType></MsgBody></Msg>
[0m[0m18:37:54,361 INFO [stdout] (http-/0.0.0.0:8443-2) sql6>SELECT AVALUE FROM NBPS_MASTER_CONFIG WHERE AKEY='ibg_webservice'
[0m[0m18:37:54,365 INFO [stdout] (http-/0.0.0.0:8443-2) sql6 ret>xhttp://kfhib18:4242/IBGWS/services/IBGNBPSx
[0m[0m18:37:54,381 INFO [stdout] (http-/0.0.0.0:8443-2) call penril response3 : null
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) java.lang.NullPointerException
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.dom4j.DocumentHelper.getEncoding(DocumentHelper.java:292)
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.dom4j.DocumentHelper.parseText(DocumentHelper.java:273)
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) at com.kfh.nbps.webservice.KfhwsSoapBindingImpl.makeOffUsResponseObj(KfhwsSoapBindingImpl.java:755)
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) at com.kfh.nbps.webservice.KfhwsSoapBindingImpl.callpenril2(KfhwsSoapBindingImpl.java:1478)
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) at com.kfh.nbps.webservice.KfhwsSoapBindingImpl.channelToNBPS(KfhwsSoapBindingImpl.java:283)
[0m[31m18:37:54,381 ERROR [stderr] (http-/0.0.0.0:8443-2) at com.kfh.nbps.webservice.KfhwsSoapBindingSkeleton.channelToNBPS(KfhwsSoapBindingSkeleton.java:74)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at java.lang.reflect.Method.invoke(Method.java:606)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
[0m[31m18:37:54,382 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:149)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.jboss.as.jpa.interceptor.WebNonTxEmCloserValve.invoke(WebNonTxEmCloserValve.java:50)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.jboss.as.jpa.interceptor.WebNonTxEmCloserValve.invoke(WebNonTxEmCloserValve.java:50)
[0m[31m18:37:54,383 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:169)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:145)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:336)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:653)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:920)
[0m[31m18:37:54,384 ERROR [stderr] (http-/0.0.0.0:8443-2) at java.lang.Thread.run(Thread.java:745)
[0m[0m18:37:54,384 INFO [stdout] (http-/0.0.0.0:8443-2) ========CALL_2 END===========