B - Production Support » KFH Support

February 15, 2017

17:47 Support #7153 (Work Completed-End life cycle): [SCP ID :##3668##] : DESKMATE: Directory Update - ...

Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... Zahir Abd Latif

14:34 Support #7151 (Work Completed-End life cycle): [SCP ID :##3666##] : DESKMATE: Replace slide 2 wit...

Hi,
Kindly attend below request:
Please replace the existing slide 2 artwork with the revised version as attached Zahir Abd Latif

10:51 Support #7146 (Work Completed-End life cycle): [SCP ID :##3665##] : WEBSITE: KFH SURE CASA-i camp...

Hi,
Kindly attend below request:
Please replace the existing banner image of KFH SURE CASA-i x6 Your salary campa... Zahir Abd Latif

09:52 Support #7144 (Work Completed-End life cycle): [SCP ID :##3664##] : WEBSITE: EES Results

Hi,
Kindly attend below request:
Please attach these two image into the Result tab
Please put the page 1 follo... Zahir Abd Latif

09:42 Support #7143 (Work Completed-End life cycle): [SCP ID :##3663##] : WEBSITE: Debit Card-i - KFH S...

Hi,
Kindly attend below request:
to replace the existing banner
the new banner is shared in:
\\10.20.208.13\ima... Zahir Abd Latif

09:21 Support #7142 (Closed - End of life cycle): [SCP ID :##3662##] : Jompay Issue - Unable to make pa...

Hi,
Kindly attend below request:
Please help to investigate on null response from IBGNBPS service resulting unsuc... Zahir Abd Latif

09:07 Support #7141 (Work Completed-End life cycle): [SCP ID :##3661##] : DESKMATE: PASD - Corporate Ra...

Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=156&Ite... Zahir Abd Latif

February 14, 2017

17:28 Support #7140 (Work Completed-End life cycle): [SCP ID :##3660##] : WEBSITE: PDM Update - KFH Deb...

Hi,
Kindly attend below request:
to replace the pld PDS with the new one
file is shared in \\10.20.8.132\share d... Zahir Abd Latif

10:21 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...

Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

10:00 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...

Hi,
Kindly attend below request:
1. to change telephone number from 0759 to 0669
!https://support.penril.net/inl... Zahir Abd Latif

09:57 Support #7138 (Work Completed-End life cycle): [SCP ID :##3658##] : WEBSITE : KFH SURE CASA-i Win...

Hi,
Kindly attend below request:
Kindly please assist me in uploading KFH SURE CASA-i Win up to 6 Months' Salary ... Zahir Abd Latif

February 13, 2017

15:07 Support #7136 (Work Completed-End life cycle): [SCP ID :##3657##] : WBSITE: Commercial > Inves...

Hi,
Kindly attend below request:
upon clicking the following appears:
!https://support.penril.net/inlineimages... Zahir Abd Latif

11:44 Support #7135 (Closed - End of life cycle): [SCP ID :##3655##] : WEBSITE: Letter from CEO

Hi,
Kindly attend below request:
Please create new tab named "Letter from the CEO" under "Result" tab and insert ... Zahir Abd Latif

10:43 Support #7106: [SCP ID :##3651##] : DESKMATE: Employee Engagement Survey (new sub-tab)

Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. Zahir Abd Latif

10:03 Support #7085 (Pending Customer Feedback): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Transfer

Update by Hafiz, Feb 2, 2017 07:51 PM:-
Salam Shahrul/Ashikin,
From our investigation. We cannot find any error... Zahir Abd Latif

09:59 Support #7076 (Pending Customer Feedback): [SCP ID :##3631##] : SMS Notification

Update by Chee Ping, Feb 10, 2017 11:29 AM:-... Zahir Abd Latif

February 10, 2017

10:09 Support #7130 (Work Completed-End life cycle): [SCP ID :##3653##] : Website: The healthy working ...

Hi,
Kindly attend below request:
Please reupload "The healthy working environment" video at the same tab name of ... Zahir Abd Latif

February 08, 2017

16:59 Support #7128 (Work Completed-End life cycle): [SCP ID :##3652##] : Removing information

Hi,
Kindly attend below request:
Can you please remove the information of DCEO, Mr. Nor Azzam Abdul Jalil as well... Zahir Abd Latif

February 07, 2017

16:34 Support #7101 (Closed - End of life cycle): [SCP ID :##3646##] : DESKMATE: Staff Referral List (C...

Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

15:08 Support #7106 (Closed - End of life cycle): [SCP ID :##3651##] : DESKMATE: Employee Engagement Su...

Hi,
Kindly attend below request:
to add new tab: Results
content will be shared once the tab is created.
Plea... Zahir Abd Latif

14:04 Support #7105 (Work Completed-End life cycle): [SCP ID :##3650##] : WEBSITE: Debit Card-i Swipe &...

Hi,
Kindly attend below request:
to add in Highlights, title: Winner Announcement: Swipe & Win II Campaign - Gran... Zahir Abd Latif

12:19 Support #7104 (Work Completed-End life cycle): [SCP ID :##3649##] : DESKMATE: Menara Prestige Off...

Hi,
Kindly attend below request:
1. to create new tab, name: Menara Prestige Office Space Allocation 2017
2. to ... Zahir Abd Latif

10:44 Support #7103 (Closed - End of life cycle): [SCP ID :##3648##] : JomPAY IBG rejected

Hi,
Kindly attend below request:
Please help to check on the JomPAY transaction rejected during IBG processing wi... Zahir Abd Latif

February 06, 2017

09:38 Support #7101 (Closed - End of life cycle): [SCP ID :##3646##] : DESKMATE: Staff Referral List (C...

Hi,
Kindly attend below request:
kindly check, as at today the list still not updated.
!https://support.penril... Zahir Abd Latif

09:34 Support #7008 (Closed - End of life cycle): [SCP ID :##3589##] : IBG Amount Must be Greater Than ...

Issue closed in SCP. Zahir Abd Latif

February 03, 2017

10:56 Support #7008 (Pending Customer Feedback): [SCP ID :##3589##] : IBG Amount Must be Greater Than Zero

Update by Lizah, Jan 24, 2017 11:57 AM:-... Zahir Abd Latif

10:43 Support #7043 (Closed - End of life cycle): [SCP ID :##3607##] : Missing CMS FTT Trx

Update by Lizah, Jan 20, 2017 03:03 PM:-... Zahir Abd Latif

10:20 Support #7094 (Closed - End of life cycle): [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News

Hi,
Kindly attend below request:
to upload in Deskmate, Internal News
the photo is shared in \\10.20.8.132\share... Zahir Abd Latif

10:11 Support #7001 (Closed - End of life cycle): [SCP ID :##3586##] : Incorrect Status for CMS IBG Trx...

Issue closed in SCP. Zahir Abd Latif

09:41 Support #7075 (Closed - End of life cycle): [SCP ID :##3630##] : WEBSITE: Debit Card-i - Winner A...

Issue closed in SCP. Zahir Abd Latif

09:41 Support #7060 (Closed - End of life cycle): [SCP ID :##3623##] : DESKMATE: HCD Travel Requisition...

Issue closed in SCP. Zahir Abd Latif

09:33 Support #7080 (Closed - End of life cycle): [SCP ID :##3632##] : DESKMATE: Directory Update - Sta...

Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

February 02, 2017

18:05 Support #7093 (Closed - End of life cycle): [Request ID :##3643##] : Unable to add more characte...

Hi Hafiz
Kindly attend below case:... Ahmad Hazri

11:58 Support #7092 (Closed - End of life cycle): [Request ID :##3642##] : Successfully approved but s...

Hi Hafiz
kindly assist ... Ahmad Hazri

January 27, 2017

15:15 Support #7088 (Work Completed-End life cycle): SCP ID ##3639## : Website: Chinese New Year Banne...

HI Athira
kindly attend this case: detail in email... Ahmad Hazri

January 26, 2017

16:39 Support #7085 (Closed - End of life cycle): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Tran...

Hi,
Kindly attend below request:
Customer did 3rd party transfer yesterday (25/01/17). Upon confirmation, its aut... Zahir Abd Latif

11:34 Support #7081 (Closed - End of life cycle): [SCP ID :##3633##] : Unsuccessful RFI recon for Win 1

Hi,
Kindly attend below request:
We have been informed by DCO team that today's RFI recon for Win 1 having unsucc... Zahir Abd Latif

10:58 Support #7080 (Closed - End of life cycle): [SCP ID :##3632##] : DESKMATE: Directory Update - Sta...

Hi,
Kindly attend below request:
to move the following staff and remain them No 1 in the list:
Staff ID Name C... Zahir Abd Latif

10:14 Support #6677 (Closed - End of life cycle): [SCP ID :##3408##] : SI didnt run on 31/09/2016

Issue closed in SCP. Zahir Abd Latif

09:18 Support #7053 (Closed - End of life cycle): [SCP ID :##3616##] : Interbank Transfer - Failed 17/0...

Issue closed in SCP. Zahir Abd Latif

January 25, 2017

16:09 Support #7076 (Closed - End of life cycle): [SCP ID :##3631##] : SMS Notification

Hi,
Kindly attend below request:
Please be informed that for RFI W3 today, I received same SMS fo 4 times.
a) ... Zahir Abd Latif

14:51 Support #7061 (Closed - End of life cycle): [SCP ID :##3624##] : WEBSITE: Finance KFH Malaysia 3r...

Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

14:49 Support #7075 (Closed - End of life cycle): [SCP ID :##3630##] : WEBSITE: Debit Card-i - Winner A...

Hi,
Kindly attend below request:
to upload in "Highlights"
Title: Winner Announcement: Activate & Win Campaign -... Zahir Abd Latif

11:36 Support #7053 (Pending Customer Feedback): [SCP ID :##3616##] : Interbank Transfer - Failed 17/07...

Update by Hafiz, Jan 19, 2017 06:56 PM:-... Zahir Abd Latif

January 24, 2017

16:11 Support #7073 (Work Completed-End life cycle): [SCP ID :##3629##] : WEBSITE: CoSec - New Tab unde...

Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... Zahir Abd Latif

15:52 Support #7072 (Work Completed-End life cycle): [SCP ID :##3628##] : WEBSITE: CoSec - Directors Pr...

Hi,
Kindly attend below request:
to replace the existing profile with the new one shared in \\10.20.8.132\share d... Zahir Abd Latif

14:41 Support #7070 (Work Completed-End life cycle): [SCP ID :##3627##] : DESKMATE: Directory Update - ...

Anonymous

14:40 Support #7065 (Work Completed-End life cycle): [SCP ID :##3626##] : DESKMATE: Directory Update - ...

Anonymous

13:08 Support #7001 (Pending Customer Feedback): [SCP ID :##3586##] : Incorrect Status for CMS IBG Trx ...

Update by Hafiz, Jan 24, 2017 12:23 PM:-... Zahir Abd Latif

13:05 Support #6932 (Closed - End of life cycle): [SCP ID :##3524##] : Bulkpayment Staging Issue

Update by Hafiz, Dec 19, 2016 12:41 PM:-... Zahir Abd Latif

13:03 Support #6873 (Closed - End of life cycle): [SCP ID :##3499##] : KFHOnline Problems with i-Gold A...

Issue closed in SCP. Zahir Abd Latif

13:02 Support #6916 (Closed - End of life cycle): [SCP ID :##3515##] : DESKMATE: Staff Referral List - ...

Issue closed in SCP. Zahir Abd Latif

13:02 Support #6898 (Closed - End of life cycle): [SCP ID :##3506##] : e-pay New SFTP - KFH

Update by Hazri, Dec 20, 2016 11:27 AM:-... Zahir Abd Latif

12:59 Support #6861 (Closed - End of life cycle): [SCP ID :##3496##] : SMS Table Info

Request provided by Chee Ping.
Issue closed in SCP.
Zahir Abd Latif

12:58 Support #6860 (Closed - End of life cycle): [SCP ID :##3495##] : SI BIB failed during DR

Close at the moment since no feedback from user. Zahir Abd Latif

12:56 Support #6723 (Closed - End of life cycle): [SCP ID :##3431##] : Issue on Session Expired Page wh...

Update by Hafiz, Nov 17, 2016 05:45 PM:-... Zahir Abd Latif

12:41 Support #6999 (Pending Customer Feedback): [SCP ID :##3584##] : Status Incorrect for Bulk Trx dat...

Update by Chee Ping, Jan 16, 2017 12:56 PM:-... Zahir Abd Latif

10:23 Support #7070 (Work Completed-End life cycle): [SCP ID :##3627##] : DESKMATE: Directory Update - ...

Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=339&... Zahir Abd Latif

January 23, 2017

14:58 Support #7063 (Closed - End of life cycle): [SCP ID :##3625##] : DESKMATE: Directory Update - ITD...

Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

13:19 Support #7065 (Work Completed-End life cycle): [SCP ID :##3626##] : DESKMATE: Directory Update - ...

Hi,
Kindly attend below request:
A. to delete Nik Azri Hakim Nik Hussein (resigned)
B. to move Wan Razalli Wan... Zahir Abd Latif

11:52 Support #7063 (Closed - End of life cycle): [SCP ID :##3625##] : DESKMATE: Directory Update - ITD...

Hi,
Kindly attend below request:
to remove the staff name from directory
!https://support.penril.net/inlineima... Zahir Abd Latif

11:05 Support #7061 (Closed - End of life cycle): [SCP ID :##3624##] : WEBSITE: Finance KFH Malaysia 3r...

Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/programView.do?field=PUB_DATE&yrCatName=2016&cont... Zahir Abd Latif

10:57 Support #7060 (Closed - End of life cycle): [SCP ID :##3623##] : DESKMATE: HCD Travel Requisition...

Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=93&Item... Zahir Abd Latif

January 19, 2017

16:38 Support #7045 (Closed - End of life cycle): [SCP ID :##3608##] : WEBSITE: Debit Card-i - AEON and...

Verify by Azli.
Issue closed in SCP. Zahir Abd Latif

15:01 Support #7053 (Closed - End of life cycle): [SCP ID :##3616##] : Interbank Transfer - Failed 17/0...

Hi,
Kindly attend below request:
One of our customer reported he failed to perform Funds Transfer using the Onlin... Zahir Abd Latif

10:25 Support #7048 (Closed - End of life cycle): [SCP ID :##3611##] : DESKMATE: Directory Update - Sha...

Verify by Azli.
Issue closed in SCP. Zahir Abd Latif

10:22 Support #7047 (Closed - End of life cycle): [SCP ID :##3610##] : [URGENT] WEBSITE & DESKMATE: Alt...

Verify by Azli.
Issue closed in SCP. Zahir Abd Latif

10:06 Support #7051 (Work Completed-End life cycle): [SCP ID :##3614##] : DESKMATE: Risk Management - L...

Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=525&Item... Zahir Abd Latif

09:03 Support #7046 (Closed - End of life cycle): [SCP ID :##3609##] : WEBSITE: Debit Card-i - Lucky Se...

Verify by Azli.
Issue closed in SCP. Zahir Abd Latif

January 18, 2017

17:51 Support #7049 (Work Completed-End life cycle): [SCP ID :##3612##] : WEBSITE: Remove expired campaign

Hi,
Kindly attend below request:
Please remove the Instagram Contest that has ended from the latest promotions li... Zahir Abd Latif

16:35 Support #7048 (Closed - End of life cycle): [SCP ID :##3611##] : DESKMATE: Directory Update - Sha...

Hi,
Kindly attend below request:
to replace to staff photo with the one resized in \\10.20.8.132\share doc\Azli C... Zahir Abd Latif

16:28 Support #7047 (Closed - End of life cycle): [SCP ID :##3610##] : [URGENT] WEBSITE & DESKMATE: Alt...

Hi,
Kindly attend below request:
to upload banner in:
1. Website
2. Deskmate
both visuals are shared in \\10.2... Zahir Abd Latif

16:16 Support #7046 (Closed - End of life cycle): [SCP ID :##3609##] : WEBSITE: Debit Card-i - Lucky Se...

Hi,
Kindly attend below request:
to rename the "Lucky7" tab to "KFH Debit Card-i Lucky Seven Campaign"
!https:... Zahir Abd Latif

16:05 Support #7045 (Closed - End of life cycle): [SCP ID :##3608##] : WEBSITE: Debit Card-i - AEON and...

Hi,
Kindly attend below request:
to upload latest campaign banners in "Latest Promotions"
Campaign Name: Win R... Zahir Abd Latif

January 17, 2017

10:29 Support #7043 (Closed - End of life cycle): [SCP ID :##3607##] : Missing CMS FTT Trx

Hi,
Kindly attend below request:
Kindly help to check reported issues on successful FTT Trx performed on 13 Jan 2... Zahir Abd Latif

09:41 Support #6976 (Closed - End of life cycle): [SCP ID :##3566##] : CORUS - Update 2017 Calendar Issue

Issue closed in SCP. Zahir Abd Latif

09:40 Support #6982 (Closed - End of life cycle): [SCP ID :##3572##] : CMS Labuan - unable to locate pa...

Issue closed in SCP. Zahir Abd Latif

09:39 Support #6936 (Closed - End of life cycle): [SCP ID :##3527##] : Instant Transfer Issue

Issue closed in SCP. Zahir Abd Latif