Support #7217
[SCP ID :##3688##] : SI CIB Failed with reason Insufficient Fund
| Status: | Closed - End of life cycle | Start date: | March 03, 2017 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | SI Engine | Spent time: | - | |
| Target version: | - |
Description
Hi Chee Ping
kindly assist:
There's 1 CIB SI failed to execute with reason provided Insufficient Fund eventhough there is enough fund in the account.
In addition, customer also encountered "Error while processing your request" page when accessing to his eSI listing page and "Session Expired" page when print receipt for this PAY NOW IBG trx just now.
Upon checking, We (IT) identified the account status is Closed and delete_indicator for the account has been set to 0 thus the SI for the account should not be executed.
Please assist to rectify and revert the root cause
History
#1
Updated by Ngoh Chee Ping over 7 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Ngoh Chee Ping to Hafizudin MD
Hafiz
Please help look into "Error while processing your request" page when accessing to his eSI listing page and "Session Expired" page when print receipt after receive the log files from KFH
#2
Updated by Zahir Abd Latif over 7 years ago
Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks.
#3
Updated by Zahir Abd Latif over 7 years ago
- Tracker changed from Task to Support
#4
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jun 19, 2017 03:05 PM:-
Salam Shahrul/Ashikin
From our investigation. We found log that content account balance of this transaction. The account balance of that account "001102006545" is rm 0. Please check log for details.
Log
JNDI: PhoenixDS
Branch Code query: {call crystal.dbo.getbranchcode('001102006545')}
ESB Phoenix WS Received XML = <Msg><MsgHeader><ServicesID>41</ServicesID><Version>3.0</Version><TranCode>100</TranCode></MsgHeader><MsgBody><Amt1>0</Amt1><ProprietaryATM>Y</ProprietaryATM><ApplType1>SV </ApplType1><Reversal>N</Reversal><MannedDevice>N</MannedDevice><AcctType1>102</AcctType1><DepLoan>DP</DepLoan><Offline>N</Offline><UserName>IB</UserName><AcctNo1>001102006545</AcctNo1><TranType>1</TranType></MsgBody></Msg>
JNDI: PhoenixDS
exec atm.dbo.psp_ex_main3 41,'20170303','20170303',null,'Y',null,'N','20170303095516840',null,'N','N',null,null,null,100,null,null,'SV ','102','001102006545',null,null,null,0,null,null,null,null,null,null,null,null,null,null,null,'3.0',1,'DP',null,'IB',null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null
<Mar 3, 2017 9:55:18 AM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
<MsgHeader>
<ErrorMessage/>
<ServicesID>41</ServicesID>
<ReferenceNo>20170303095516840</ReferenceNo>
<Version>3.0</Version>
<TranCode>100</TranCode>
<ResponseCode>0000</ResponseCode>
</MsgHeader>
<MsgBody>
<Records>
<Record>
<Status>Closed</Status>
<Acct_Desc/>
<No_Signatures>1</No_Signatures>
<Last_Dep_Dt>2016-08-23 00:00:00.0</Last_Dep_Dt>
<PB_Credits>0.000000</PB_Credits>
<Int_Pd_Lst_Yr>0.000000</Int_Pd_Lst_Yr>
<Last_WD_Amt>10561.150000</Last_WD_Amt>
<Issue_Dt/>
<RSM_Name>R00P000000-Staff</RSM_Name>
<Customer_Type>P</Customer_Type>
<Int_Ytd>0.000000</Int_Ytd>
<PB_Balance>0.000000</PB_Balance>
<NSF_Items_Pending>N</NSF_Items_Pending>
<Last_Dep_Amt>11992.800000</Last_Dep_Amt>
<Title_1>SREE KUMAR A/L K.S.PILLAI</Title_1>
<Acct_Avail>0.000000</Acct_Avail>
<Memo_Net>0.000000</Memo_Net>
<RSM_ID>573</RSM_ID>
<Avail_LOC_Bal>0.000000</Avail_LOC_Bal>
<Cur_Bal>0.000000</Cur_Bal>
<Trm/>
<Mat_Dt/>
<Last_WD_Dt>2016-08-25 00:00:00.0</Last_WD_Dt>
<Memo_Float>0.000000</Memo_Float>
<PB_Debits>1.280000</PB_Debits>
<Hold_Bal>0.000000</Hold_Bal>
<Rim_No>1443</Rim_No>
<PB_Last_Line>0</PB_Last_Line>
<Ucf_Amt>0.000000</Ucf_Amt>
<PB_Discrepancy_Date>1901-01-01 00:00:00.0</PB_Discrepancy_Date>
<Class_Description>KFH SAVINGS ACCOUNT - i</Class_Description>
<Orig_Amt/>
<Period/>
<Current_Rate_Tier/>
<IBA_Cr>N</IBA_Cr>
<Class_Code>2</Class_Code>
<ISO_Currency>MYR</ISO_Currency>
<Branch_No>1</Branch_No>
<Available_Bal>0.000000</Available_Bal>
<IBAN/>
<Title_2/>
<Passbook>N</Passbook>
<Cur_Bal_Begin>10561.150000</Cur_Bal_Begin>
</Record>
</Records>
</MsgBody>
</Msg>>
#5
Updated by Zahir Abd Latif about 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.